Signed contract for tanning that included automatic payments deducted from my checking account. During the strong armed sales pitch, was told I could cancel any time. Asked to cancel after one month. Was told it needed to be in writing. Downloaded form, filled it out, brought it in - NOT ACCEPTABLE. Was told I needed to fax the form in to corporate- actually was on the phone with employee who walked me through the process as I did it. Found out today (about a month later) I AM STILL BEING BILLED! Called and was told they have never accepted faxed cancellations! Now I find out that I have to fill out form, send it REGISTERED MAIL, and submit a TEN DOLLAR CANCELLATION FEE! Was told initially that the first month's payment was to cover the last month's bill. So why the ten dollars? To his credit, the guy at the club was pleasant but said he listens to outraged customers every day. This one month of tanning has turned into a THREE MONTH NIGHTMARE.

o whom it may concern,

I do not appreciate this email given that I gave specific instructions to not be contacted in the future. Let me start from the beginning:

I did a two year "paid in full" membership at the Colerain location in Ohio. I called and spoke to a Mr. Bobby Lyons, and he assured me that because it was paid in full, my membership AND my wife's WOULD NOT automatically renew. Also, you had a bogus "equipment renovation" fee. I caved in and paid the 15 dollar fee and I was told that this would be the last I would hear from your company since I asked to not be solicited. I do not appreciate being solicited, and will report this to the Better Business Bureau, as well as the Federal Trade Commission SINCE I CLEARLY INDICATED TO THE LAST PERSON I TALKED TO THAT I DID NOT WANT TO RENEW MY MEMBERSHIP NOR DID I WANT TO BE SOLICITED IN THE FUTURE.

I will tell the FTC and Better Business Bureau about my prior experiences with your company if I am not contacted and treated with basic human politeness and compassion. Your staff continually disappoints with their manners (or lack of) and have no idea how to treat people politely. Here is a couple of examples:

1) Within the first week of signing the bottom line, your General Manager at the time insulted my wife in front of me. No apology was given from him personally, even after I spoke to a regional manager.
2) I was also berated by one of your entry staff - he said I looked like the Asian guy (who happens to be quite fat and out of shape) on Mad TV (obviously because this particular uneducated and uncultured person that you hired must think that ALL Asian people look the same). He did this a couple of times and I called your customer service and saw NO action on your part.
3) Also, your personal trainers were rarely on time (yes, we were gullible enough where we bought the package for personal training).

My wife and I bought two years upfront and the moment we could not turn back we were treated like second-class citizens. On top of that, within the span of a couple of months your organization reduced the monthly pricing that was MUCH cheaper (another kick in the groin). Your company practices unethical business and I will forward this on to other organizations unless I get an apology for your terrible service. SIMPLY GETTING THIS EMAIL IS A INSULT AFTER THE WAY YOUR COMPANY HAS TREATED MY WIFE AND I.

Unless I receive a personal phone call apologizing for this email from one of your supervisors (regional manager or higher) I will forward this on to

1) the law firm I use (if I get charged for renewal).
2) the Better Business Bureau (with this exact email including responses from you and correspondences with notes and times).
3) the Federal Trade Commission (because of this most recent solicitation despite clearly stating I did not want to be solicited in the future). I am well aware that if I specify no solicitation, you must honor that arrangement.

If you don't (and there are numerous instances of your not honoring such agreements), then I will take legal action. I DO use legal counsel, and used them before in another consumer fraud case.

Oh, here is an update: After talking to Erin (she refused to give me her last name saying that it wasn't relevant or my business), from the Urban Active Gym in Colerain at 8:44pm EST on the 6th of April, she would not even leave a message to tell Bobby Lyons to give me a call back. I simply wanted a letter confirming that MY MEMBERSHIP WOULD NOT AUTOMATICALLY RENEW, nothing unreasonable. She said I would HAVE TO GO INTO THE CLUB to speak with him personally to obtain an letter in writing that my membership would not automatically renew. I live 30 minutes away, and they expect me to drive down there and take time out of my day to sort this out (for a breach of trust that happened ON YOUR END). I cannot believe that after a mistake that your organization committed they expect me to invest further effort in getting this resolved.

I expect a call from someone in the organization who knows what good customer service is. The cell number is----------. If I don't receive a letter as well (in paper format) then rest assured I will take further action and escalate this.

NOW THAT THERE IS A BREACH OF TRUST, ALL I AM ASKING FOR IS DOCUMENTED REASSURANCE THAT MY MEMBERSHIP WILL NOT AUTOMATICALLY RENEW. Is that truly so unreasonable? I know the tone is severe, but if the people who work for your company treated customers like human beings then I would not have such a threatening tone.

Wow...I have no idea of where to begin. I would ADVISE to AVOID this GYM at all costs! They are a SCAM and a total rip off. Even when I had doctors notes about my work injury. They are unwilling to work with you...say they never received documents that where faxed multiple times...and now have blocked my email access and refuse to return calls. I have lost a lot of money through this company and ready to start a small claims case. I am trying to be as nice as possible on here, because how I really feel isn't PG approporiate. STAY AWAY...These guys are money hungry theives.

My husband went to Urban with his btother as a guest. A employee approached him and asked him if he would like to sign up for a membership. My husband explained that he had "Gout" and had flares all the time. The Urban employee said exactly" if you can not use the membership because of your physical condition just come in and we will cancel the contract". Months later my husband and I went into Urban and explained that he had been having gout issues and we wanted to cancel his contract. The manager said that could not be done. We told him what the employee said and asked to speak to him but, he no longer worked there. In Feb/March 2009 my hushand was diagnosed with stage 4 prostate cancer. We again went to Urban to cancel the contract and was told we now needed to have a medical form completed and mail it in. With the medical bills, my husbands pain and then his death I forgot about the form. My husband passed away in July/2010 and by now his contract had expired with Urban. I recv my credit card statement amd there is a charge from Urban. I once again go to Urban with Death Certificate in hand and was told that I now had to send a written request in with a copy of the death certificate certified mail and return receipt to stop the charges. I stated he is gone and his contract was expired anyway. The manager then stated charges continue unless wou submitt in writing. So not only having to deal with medical bills, my husband death, and grief, etc. I also have to take time out of my schedule and take care of this which all began with an employee's and Urban Active dishonesty .

I was told by an Urban Active employee over the phone that I canceled my membership account which I did not do. So I decided to go to the gym to clear it up, well once I was there the manager, Walt indicated that it was all clear and I didn't owe a balance but I didn't have a membership because the credit card I used was canceled, so they stopped taking out my monthly dues. So I wanted to clear this up and would be willing to pay what I owe, however he insisted that I didn't owe anything and even had the girl at the desk come to look to make sure it said 0 balance. So like a dummy I gave him my credit card and I signed up for a month to month membership well after that they withdrew $200 out of my account. I tried to called everyday to the gym and the corporate office and no one is willing to call me back. This is such crap and a unprofessional organization, I will be disputing those charges with my bank I have canceled my credit card so they will not try to withdraw any more funds out of my account. I also canceled my membership I will never join there gym again... Please don't give out your cc number they will try to take whatever they can.