We purchased over $1000 of products at Ikea in Brooklyn and requested delivery with assembly in Brooklyn. After being told that delivery and assembly would be with two different crews over NINE hours, we decided to ask them to move the delivery to another day. Within 30 SECONDS, we called back to ask for the delivery to remain as it stood, and were told, no problem, the delivery would be there. So we waited and waited and waited and waited...and they never came. When we called to find out what was going on, we were told that the delivery was cancelled, and that we would have to pay another $80 to reschedule. After speaking with the ghetto and unhelpful Urban Express (who admitted fault since they never transferred the request to the dispatch), and speaking with unhelpful IKEA customer service for over ONE HOUR, was told that if we wanted our furniture we would have to pay another $80 AND wait all day long again.

Unacceptable. The furniture isn't all that cheap if you have to use personal time to wait all freaking day long for furniture that never comes. Pay the extra money for real furniture and use a real delivery company.