I've been taking my Shih Tzu to Ursula's for about 6 months now and was referred by a neighbor to go to a particular groomer. This groomer was specifically asked for along with other services that were clearly stated each time I went in. On this last Saturday, I picked up both dogs (after paying $50.00 for each) and noticed on my way home that both of their faces were still dirty and there paws were covered in, what looked like, charcoal. After notifying my neighbor of the condition, she called the groomer and talked to an employee who cuts the dogs hair. We found out that our dogs have not been going to our particular groomer (even though we requested him and was told he would cut there hair), and that random people had been cutting the dogs hair, including the girl that works up at the front desk. They straight out lied to our faces on every occasion we went in there. Who knows if they were following thru with anything else we were requiring! My dog also has anal gland problems, which is one of the my requirements, and on one occasion I had to actually take her to the vet to have them emptied even after taking her in to the groomers after they said they'd take care of it. Personally I won't go back to this groomer and if your considering it I'd think twice.