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DEBRAMAE
January 3, 2011
REFUSAL TO ACCOMODATE FOR DELAYS
I boarded a flight on us air on 1/2, to Dallas from NY. The flight had major delays by the airline. Late check in that completed almost one hour after boarding time. Two prisoners which they did not know what to do and created more delays. Overbooking the flight which caused more delays. As a result of the delays connecting flights were missed. I thought since the airline was at fault they would made accommodations for the passengers. When I got to Philadelphia I was told that it was weather conditions that were documented from Newburgh that caused the delay. I inform customer service that this was not true. The weather was sunny, 50 degrees, no fog, no rain, no snow. Us air refuse to provide accommodations for hotel and stated that I have to sleep at the airport for the night since the next flight out is at 935a the next day. Because of the documentation, they did not have to provide accommodations. I informed us air manager (Kendall Wright) that I have a medical condition and that it would be too much for me to stay at the airport since it was their fault that the flight was delayed, I should not have to pay for accommodations. She handed me her card and stated, I can call paramedics for you to go to the hospital since I have medical problems and that I can stay at the hospital for the night. I told her no thank you, I am not dying I was just informing her of my situation and she left. I intend to take this situation as far as i can get it. I will get someone attention. They lied about whay the flight was late so they don't have to pay accomodation. I stayed at the airport, with headache and chest thightness all night because of the stress of what us air did. i will be seeing my doctor the first thing at my destination and then take it from there. DO NOT FLY US AIR, THEY DON'T VALUE OUR BUSINESSS. THIS IS THE LAST PENNY US AIR WILL EVER GET FROM ME. IF I HAVE TO PAY A LITTLE MORE FOR MY TICKET TO GET THE SERVICES, I WILL BE DOING SO.
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