mail will explain to US Airlines how upset and disappointed I was with the service provided by your company on a recent visit I had to America. Whilst I was in America my Mother was taken seriously and I phoned an agent to book a flight home, I was given a price from your representative, plus an amendment fee. I then had a phone call to say my mother was making good progress, so I contacted the an agent again to see if I could change my ticket back to its original departure date of July 1st. She said that I would have to pay another amendment fee despite it being the same day, I then spoke to her superior and she said she would refund the whole amount back to my card, it’s been five weeks now and I still have not had a refund for that money! As you can imagine I am upset because the agent said it would be back in my account within nine days.

I then got a very sad phone call giving me the very that news that my Mother had passed away and my Father as you can imagine needs his family around him, again I contacted US airways agents to book another ticket to return home as soon as possible, because it was memorial weekend the earliest I could get was the 2nd of June, I tried to pay with my debit card and it declined my friend gave me her card number, which the agent took, but she said the money had gone through OK from my debit card the second time she had tried it. My friend who I was staying with has emailed me today and told me that the ticket amount was taken from her American express card, which has caused a lot of upset for me, as I have not received the money back from yourselves to repay her. I also told her that I had paid for you with my card, had I paid with her card, I would of given the cash I had whilst staying with her. I feel extremely embarrassed. Your agent should have confirmed which card the fee had come off!

I was also told that because I have a disability that an extra room seat was available as on the incoming trip to the US, it was only there for me from Charleston to Philadelphia and not for the rest of the journey home. Furthermore, when I went to check my bags in I had less two small suitcases and the check in wanted another $50 to check both bags in, I could not afford to pay the extra, so I had to struggle with a suitcase on two flights. Why is it that I was not told about this extra fee incurred when the tickets were booked, I travelled to Charleston with US airlines last September and the same thing happened then? Nowhere in your booking conditions does it highlight this issue.

One the connection from Philadelphia as I said I was hunched up at the back of the plane and I took my shoes of to try I stretch my legs out, as my disabled condition is severe arthritis of the spine and legs, not a visible disability but a disability all the same. However, I was approached by an assistant who very rudely told me not to walk around with any shoes on, which I can understand, due to health and safety issues. Firstly I was not walking around with any shoes on, secondly the passenger turned around and told me how rude this lady had been to me and abrupt, she also had no shoes or socks on. Why was a singled out? And why was she so rude to me? I didn`t complain when I went to the toilet (with my shoes on) and found them to be absolutely disgusting, we had only been told it was after to take out seatbelts off, so quite early in the flight and I used the toilet, so obviously they had NOT been cleaned in Philadelphia. I find this to be a major health and safety issue!

The last trip my husband and I had back in September 2009, we had problems again with the extra legroom seats as mentioned previously with the extra baggage charge, which we paid then and I did not bring these issues to your attention, but I honestly feel let down by US Airways and upset to the way I was treated by your agents in booking and also the rude staff on the plane journey home. I really hate having to bring these issues to attention, but the whole sad reason I needed to break was to recuperate and to try and regain my confidence after a serious sexual attack on myself last October, unfortunately it was the holiday break travelling experience I did not need, especially the upset and inconveniences it has cost me both financially and emotionally, especially as my Mother had recently passed away. I would appreciate it if you could investigate this matter and explain to me why I feel as though I was treated so badly, seeing as I did relay the reason I was returning home early to the US Airways agents. Furthermore I would like my money refunded as soon as possible please, that I am still waiting for.

My cousin's son is an active Marine stationed on Oahu. He has served a tour in Afghanistan and is scheduled to return in November. The problem: USAir has canceled his miles that he was going to use for his wife and child to come home for Christmas. They said it was due to inactivity..he was DEPLOYED and in training! He called and asked if they would reinstate due to his circumstances...sure...if he paid $50 or got their credit card. COME ON!!! Is this how we should be treating our service men and women???

My husband and I where thing about booking tickets to mass. We where looking threw the computer for fights, We then changed are mind. next thing I know, I am getting charged for two airline tickets. That I never made.