On Feb. 16th we had a flight schedule to depart AVP to PHL then to Sky Harbor, AZ.We arrived 1 1/2 hrs early.Went to check in and found that they we putting us on an earlier flight to PHL.That was fine until we went to the gate and found out that that flight was cancelled.Thinking that they would automatically put us back on our original flight but no that did not happen.They booked it up by the the time we got to the counter.SO you guessed it ...no more flights available that day.I was so upset to think that we were left out of our original flight.SSOOOOOO we had to call someone to come back and pick up up and redo it all again the next day..I DID NOT ASK TO BE PUT ON THE EARLIER FLIGHT..I wasn't asked I was told. I think the lady of asian decent working at AVP was new or should not be working in that position..I finally talked to Megan and she got us on a 4 O'clock flight to PHL(on stand by).This worked out to be ok..We made it to AZ that same day..THANK GOODNESS!!! BUT guess what did not...u guessed it..our luggage!!! 24 hrs later we finally got it.
We were due to fly back on Feb. 28th.When I went to check in on line, there was a weather advisory so we got to change our flight to March 1. When I scheduled this flight, there was a time that fit our times to get to the airport, etc..I questioned the connecting flight from PHL to AVP.It only gave us 35 minutes to get our connecting flight to AVP. Well...you guessed it again we missed our connecting flight due to arriving late into PHL. Can I say that 35 minutes is not enough time to get to a connecting flight.You seriously need to look into changing this to at least 1 hrs or more to get your next flight.
On this flight from PHX to PHL...I might add that the flight attendents were they most miserable ones I ever encountered. We had decided to get a sandwich once we settled in the flight..Rushing around that morning gave us no time to eat..Welll guess again... by the time they got to our seats they ran out of food. The bad part is... we ask ahead about getting a sandwich and got a VERY rude remark.Like we cannot save u one or everyone else would be back here asking for one. I can't help think they purposely went to the front of the plane to be sure we did not get one..They blamed the airlines on cutting back on supplies.Soooo we went 8 hrs without food...
Lets get back to missing our connecting flight... when it was time to get off the plane in PHL I asked the flight attendent to help us get off the plane so we could try to get our flight home..Again...SHe (Nancy) did nothing to help us..WHAT HAS HAPPENED TO OUR Society no one will go the extra anymore to help anyone.. WE had to WAIT 6 hrs to get the next flight...I am sooo disappointed with US airways...I will think twice next trip on chosing this airlines...I don't know what your PR people are doing but someone needs to have a meeting and regroup. SOme of your employees are not doing there job.
Oh yeah...by the way how did our luggage get on the plane and we didn't..It was waiting for us when WE finally arrived at AVP. A VERY DISAPPOINTED CUSTOMER!!! This probably won't make a difference but I needed to let you know. Linda Price of Tunkhannock, PA