The first comment must be from her or a US Airways flight attendant. I was myself yelled at and was told that the cops were going to pick me in Barcelona because she heard something that I did not even say!!! I was talking to my neighbor and say "It's dumb" and she heard me saying to my neighbor "she's dumb". First, same comment, even if I had say to my neighbor "she's dumb" I do that the right of free speech and therefore express my opinion but the point is that I did not even say what she heard! Bottom line, she started screaming at me "I am not dumb, I am not dumb, you zip it. You'll see when the cops will come to pick you up in Barcelona (I was flighing PHL-BCN). I tried to tell her that I never said that she was Dumb and she kept on interrupting me "I have heard you, you said She's dumb so zip it". She was screaming, totally lost it. She never wore a tag or apron with her name after the incident so I could not see her name but since I took the name of all the others, they can easily find out who she is by elimination. She is blond, straight hair above the shoulder around 30 years old. Pretty but obviously she thinks she has all power in a plane! Ha and must say, after seeing her behavior, I should have said SHE IS DUMB! Last time I take US Airways.

Rebooking a flight on 6/10 through USAIRWAYS I confirmed that the additional charges to my account would be $25 for a reservations fee and a $3.44 charge in the difference for a total of $28.44-that is ALL I AUTHORIZED to be charged to my account and agreed to. Much to my surprise I was LIED to and STOLEN FROM! I've repeatedly contacted them through phone and email and they REFUSE to call me back. In stealing my money and lying they have caused my account to become overdrawn and it is now accruing NSF fees!

I realize I was flying stand by heading into a busy weekend. My Grandfather was very Ill and I was told to come out immediately. A friend working for the airline gave me a buddy pass with "no guarantee"
This I was able to accept. What was absolutely devastating to me was being put on the plane, putting on my seat beat, watching them get ready to close the door, and then being told to come to the front of the plane, and removed. Why? "one of the other standby passengers was not declared" I can't describe the feeling of telling everyone in Boston I'm on the plane, and 15 minutes later telling them I'm not. So now I am going to pay full fare and fly to Boston. Can you guess which airline it won't be? I hesitate to give exact flight info, because the the woman in baggage claim told me she could get my friend in trouble for giving out a buddy pass during 4th of July weekend...Nice

I've never been so upset with a flight - I'm not one to complain about cancellations and delays, these things happen. I'm not very sensitive to busy flight attendants either, they're people dealing with their own issues every day too. However, this was unbelievable. Below is the letter I sent to US Airways after getting home from the airport still so furious that I was fighting back tears. I wrote the following to US Airways and was going to leave it at that until I saw the video taken by a passenger of another passenger being deplaned over saggy pants, at which point I decided to google it. I wanted see how rampant customer service complaints are with this company. What I'm finding is shocking.

To Whom It May Concern:
I did not stop to obtain the name of the person at subject of this communication, so I apologize in advance for my inability to provide the full details of the issue. I'm sure this is not the first complaint about this employee however and have no doubt that you will in short order identify her. I have never been so aghast or repulsed by a flight attendant's performance and do fully expect that this complaint will be taken seriously. The flight attendant was working flight 1480 from Charlotte to Detroit that was scheduled to depart at 4:27 PM and is thin with short blonde hair, approximately 45-50 years old.

I was seated in 11C, just behind the emergency exit rows as the safety speeches were underway. The flight attendant going through the explanation of the duties required for seating in these rows was standing in the aisle two rows in front of me, asking all to affirm that they understood and agreed, asking that they respond with the statement "I understand." The gentleman in 10D said "yes" rather than the required statement and the flight attendant's behavior became shockingly demeaning. She told him that she needed him to say that he understood and he responded that he understood, at which point she leaned down in front of him as one does with a naughty toddler and said to him loudly, "Then what did I just say?" Looking at her in disbelief as she launched into a loud and indiscreet lecture over the necessities of his seating, the gentleman was quite visibly embarrassed. She then asked if he would like to be moved to another seat, to which he responded no, that he liked the leg room (in what appeared to be an attempt to diffuse the situation with humor) and she responded with more public lecture.

She then came down the aisle to me and said "Push your bag completely under the seat in front of you." I pushed the bag the required inches from its original location and quipped to the man seated next to me (who had been equally appalled at her behavior) that three inches will make all the difference and reopened my book. The flight attendant bent down, placing her head between my face and the seat in front of me and said "What did you just say to me?" Shocked at her confrontational behavior and invasion of my personal space, I repeated what I'd said to the man next to me. At this she began a lecture about the space and an accident, to which I said "Yes, yes, I understand". I was trying avoid the same extended public shaming delivered to the man in front of me. She then stood up and pressed the call button, interrupting the other flight attendant in his safety speech, making her threat to remove me from the plane very clear. In my utter horror and surprise, I said "really"? The idea that I was about to be removed from the plane and probably arrested for making a joke about the effectiveness of three inches in saving my life during a plane wreck left me astounded. Was this really happening? She looked back down at me and said, again loudly and as if I was a school child being reprimanded on a playground by a nun, "Are we going to have a problem?" I responded that I just wanted to read my book. I know by this point my face was burning red with mortification and my only goal was to end the harrassment. The people seated around me, to my left, behind and across the aisle, all expressed the same incredulity as soon as she was safely out of ear shot - no one wanted to place themselves in her sights.

I fly on a regular basis and I have never been chastised or threatened with removal from a plane. More, I am a paying customer who did not deserve the treatment I received on your flight. If any of my employees EVER treated a customer in such a way, he or she would be terminated with prejudice on the spot. I am still quite beside myself and frankly furious. I tell you now that if I ever see that woman working a flight on which I am scheduled to fly again, I will immediately disembark and find another carrier, knowing that US Airways allows their employees to indulge in pointless power trips, to disrespect and publically demean its customers. Today was completely uncalled for, utterly unacceptable and I would rather pay much higher prices at Delta than ever subject myself to that again.

Regards.


P.S. I would recommend that you reach out to the man seated in 10D and apologize - he was also humiliated and did not even crack a joke to bring this degradation down on himself; I am quite sure that he also is furious.

First flight (4373) to leave at 10:50AM on May 31st out of Binghamton, NY was cancelled after postponing it for 3 hours due to mechanical difficulties. Was booked on flight (4385) to leave same airport at 6:10PM that evening. This flight was also cancelled due to crew showing up at airport in Philadelphia, PA 2 hours late. Had to spend the night in Binghamton and catch the flight out of there the next morning, June 1, 2011. In the process, I had to find a place to spend the night in Binghamton and missed a day of work on June 1st because of not getting back to Charlottesville, VA until later that afternoon. I am very disappointed in this airline and feel I should be compensated for my nightmare flying with them.