I will never again fly this god-forsaken airline! The nightmare began last year when a friend and I were scheduled to go to Greece. My friend got sick on the way to the airport and we had to reschedule. Our tickets were reissued for two days later. She was still ill, so we had to bail on the entire trip. We called US Airlines. The rep told us that we could purchase new tickets using this flight as a credit for a year from the date of reissue.

When I called a few months later to make a reservation using my credit, I was told that I would have to buy a ticket close to the cost of my ticket because I would not be credited the amount over the cost (which was not what I was told previously).

I had the opportunity to go to Greece the following summer. I called to cash in my ticket and they tried to tell me that I was too late to use it because the ticket expired, citing my initial purchase date rather than the reissue date. After a strenuous argument, they gave in, but quoted me a price $300 greater than my friend (who made her reservations 15 minutes before I called). I tried to argue this, but they said that that was the fare quoted in their computer. Liars -- especially since I called later that evening and they quoted me the price my friend got!

So, off we went to Greece. The trip over was surprisingly fine. The trip back was a nightmare. We arrived at the airport well before the closing of the flight only to be told that the flight was overloaded and due to FAA regulations, we were getting bumped. Never mind that we were confirmed passengers on the flight. Since it was Memorial Day weekend, they had a hard time getting us out of Athens and had to put us on a Continental flight (the only good part of the trip) into Newark. From there, the rep claimed that the only way for us to reach our final destination was to *somehow* get through customs and find transportation to LaGuardia in TWO HOURS. When I asked the rep how exactly we could do that, she said that if we wanted to get home, we would have to do that (which is impossible).

She did, however, offer us each $600 for the inconvenience and was going to issue us a draft right there. However, they were "out of drafts" and that our money would be sent by US Airways.

We got into Newark on time (thank you Continental), however, by the time we got through passport control and customs, we would get to LaGuardia (in a cab at our expense) in time to see the plane fly over our heads.

We called US Airways from the taxi line and when they looked at the computer, they "realized" that we could get a flight out of Newark and make a connection to our final destination. We specifically asked if this was a possibility in Athens, but were told it wasn't. So, we had to then RUN through the airport, deal with the fact that they kept "losing" my friend's reservation, go through security (again), recheck our luggage (which they charged us extra for), and made our flight with 10 minutes to spare.

When we got home I called US Airways a few days later to issue a complaint about the way we were treated. I was told that there was "no customer service line" and that I would have to send my complaint via email.

I did and receive a rude response from the rep saying that while they were sorry for the experience, they did not have to do anything because a) we did make it home and b) they don't reimburse for FAA cancelled reservations.

I sent off another email indicating that the crux of the refund was not due to the bumped flight but the fact that they were booking us on a flight that they KNEW we could not make. And what about the fact that the woman was ready to write a check then and there?

I was blown off yet again and decided to call back. I was told several times that there was no customer relations line. Then they told me that they would transfer me. They transferred me to a fax line. I called back and finally got a number out of them.

After 45 minutes on hold, I spoke to a very nice human who was going to send my complaint "up to exec."

Needless to say, I have not received a response. I won't hold my breath, but I WILL be calling again.

If your plans call for air travel. DO NOT fly US Scareways!

US Airways has horrible customer service and they do NOT back their promises. Last summer, I gave up my flight, the last flight of the night, while travelling with my infant son in return for a "free roundtrip ticket." What they did not tell me, nor was it printed on the ticket, was that "free round trip" really meant subject to US Airways releasing the tickets.

I called to book my "free round trip ticket from Phoenix to Louisville, KY, in February. At that time I was told that the "free ticket class may not be released and even if it was, which no one could predict either way, that the release would not occur until five weeks before the scheduled departure date. So, I called back in March, I was told the same thing. I called back mid April, and the tickets were unavailable, so I plugged the number in m phone and began to call and check on the flights every other day.

I called on May 17th, and the tickets that were going to be released were released or US Airways decided not to release them. I tried 3 days before and 3 days after my desired June26 departure date. They did however, have a return flight on my desired departure date, June 28th. My only option was to use my "free roundtrip ticket" as a credit towards the purchase of a flight. They only give $200 credits in exchange for the free roundtrip ticket. So the agent priced out my trip at $684 - so by using my "free roundtrip ticket" all I had to do was PAY $484.

So, I tried to book the free return flight and purchase the incoming flight elsewhere. I was told I could not do that either. One way free tickets were not available, there had to be round trip. So I asked if I could book a roundtrip and just use the return flight - NO! If I didn't come to the first flight, I would lose the return flight. So I asked if I could book a flight with the first flight going from Louisville to Phoenix - no free flights were available.

For the record my son, Michael Pignataro had a confirmed reservation on US Airways flight 3952 out of Washington’s Reagan Airport on Sunday May 11 at 7:59pm, (final destination: St Louis with a 3 hour layover in Philadelphia) after waiting approximately and hour and a half it was announced that the flight was canceled DUE TO UNAVAILABILITY OF CREW. This would seem to be a situation where accommodation, meals etc. would be provided due to the fact that he would miss his connecting flight in Philadelphia (Washington, DC is not his home city). However, nothing was provided except a ticket on the next flight out (flight 4018), which was then delayed due to weather, and which was FURTHER DELAYED BY RETURNING FROM THE RUNWAY BACK TO THE GATE TO PICK UP A PASSENGER (wow! who were they?). He arrives in Philadelphia at approximately 12:34, (minus his bags which have mysteriously found their way to St Louis???) by the time he de-planes and goes to the ticket counter and baggage area to file a claim he discovers that they are closed.

Note that the original flight delay was rooted solely in US Airways incompetence. On their website they state that under "Customer First" policies they will provide hotel and meals and if delayed more than 4 hours on a domestic flight because of some thing they caused, they will provide up to $400 reimbursement of ticket price. Sure.

I happen to live an hour from Philadelphia’s airport, so I leave my home at 1:15 in the morning to pick him up.

He has a flight the next day at 12:01 (flight 3711)... we drive back to the airport. Flight is canceled due to weather. But there are many flights that day in and out of Philadelphia to Saint Louis on US Airways and there are other carriers that were not canceled that he should have been provided a seat on (although they are not non-stop they would have been acceptable) however US Airways only decides to re-book him on the 10:45pm flight (flight 3189) out of Philadelphia... which (YOU GUESSED IT) is delayed due to??? Well, couldn’t get an answer on that one.

He arrives in Saint Louis approximately 26 hours after he was supposed to. He Loses a days pay. He has no baggage (as Saint Louis’s baggage area is closed). He must now, after work today, drive two hours back to St Louis Airport to hopefully retrieve his bags and then drive back two hours back to his home in Decatur, Il. US Airways, surging gas prices also mean something to the “Little Guy” only we can’t pass those costs onto anyone else. I also lost over a tank of gas traveling back and forth to Philadelphia’s airport 6 times.

But what did US Airways provide after all this? NOTHING. “Customer First” also means “NOTHING.”

O In feb. 21, 2008, my daughter and bourded US Airways Flight # 207. Due to a medical emergency, we exited the plane bebore departure. I was told to get a letter from my doctor, and that a full refund would be credited to my American Express. I have made two attempts to fax all my information, however, I may have been given the incorrect fax number.I was given a case # 40457649, If that would be of any help. I do not want a ticket credit, I am requesting a full refund. In advance, Thank You, Brenda Noli each time I enter my confirmation code, in the space below, I says it is too old. So I will include the code within this letter. #AD8T5S

I am writing this review in regards to us airways policy of charging a $100.00 fee on top of the difference in the cost of a new ticket.

I was scheduled to leave for a flight on 8-4-06 at 8:00 am. When I departed my house to go to the airport I discovered that I had a flat tire. Upon discovering this I immediately contacted us airways and informed them of the issue I was having. I informed them that because of my flat tire I would not be able to make that particular flight and I asked if I could be put on another flight the same day. The us air rep stated sure no problem you will just need to fork over an additional $100.00 + an additional $380.00 for a grand total of $480.00 for the difference in the new ticket purchase. I told them that this was not fair to me since I had already paid $300.00 for my ticket and if I paid the additional $480.00 dollars I would be paying 780.00 dollars for a roundtrip ticket. They would not budge. I feel as though this is unfair to the consumer who ran into an unexpected situation ie flat tire and that the airline would not be more sympathetic to my plight. I contacted corporate and the only thing they would do is reduce the $100.00 fee down to $50.00 for a ticket change but I would still have to pay the full amount for the difference in the new ticket price even though I was still leaveing on the same day.Unbelievable needless to say I did not travel on that day. I will not be taken to the cleaners by greedy airlines. If you are thinking about taking us airways as a carrier beware. God help you if you for some reason you missed your scheduled flight.