due to the snow storm, I called regarding about the status of my flight and how i can readjust my flight. The person on the other end was very impolite, and keep asking me the same thing as if I was mentally retard it. and i was waited on the phone for more than 1 hr for them to pick up the phone. very rude the worst service i ever encounter. Never again i would fly us airway. it's much cheaper with airtran. delta was about the same price but much much better service.

I was on Flt #1040 Charlotte to St Thomas on Jan 30, 2010. The plane was not de-iced before pushing back from the gate. We waited one hour and forty minutes on the ground to have our plane de-iced! The Flt was supposed to arrive in St Thomas at 4:10 but actually arrived at 5:50. When I disembarked in St Thomas by the rear stairway I observed my luggage and 4 other pieces falling on the ground because the luggage ramp was not in the correct position. At least on piece was severely damaged by the drop and my fellow passenger had a burst open suitcase delivered to him on the conveyor in St Thomas. My case was damaged and arrived soaking wet. It had obviously been left in the open at Charlotte. I brought it to the attention of your representative in St Thomas and he told me to complain to the home office. My locator number was AZEKBW.
<br />
Captain Jim McManus

Our group of 14 passengers (including 8 kids, 2 infants) was due to fly out of Miami to Philly on flight 1184 7:15 pm. ..we arrived before 5 and as we unloaded our bags on the curb, we were told by the baggage hanlder that the flight had been cancelled...after hours on line, the US Air rep told us this was an "operational cancellation"..this WAS NOT weather related, etc...we were told to "mentally prepare ourselves" and that we would not be getting out of Florida until at least Monday night, 1/4. Ultimately we were offered a flight our of Miami on wed 1/6! or out of Orlando on Tuesday night 1/5. We chose Orlando, rented 3 cars and drove nearly 5 hours to get there. The rep gave us room and food vouchers and directed us to a Hampton Inn. Upon arrival in Orlando, the Hampton Inn DID NOT HAVE ROOMS FOR US AND DID NOT HAVE RESERVATIONS. No one at US Air could be reached. Phone wait time was in excess of an hour. We could not reach anyone for assistance. We were directed to a Hilton by the Hampton managaer who told us US Air would pay the bill. Hilton accepted us under these terms, and upon check out even waived the fees and said they'd deal with airline. Guess what? US AIR renegged and the hotel BANGED us for the rooms. Guess what? It's impossible to get US Air on phone to deal with this. They tell you to go to the airport or send an email. I haven't even mentioned the run around we got for three days from various US Air reps who didn't give any answers. On sunday, I begged for confirmation of the rescheduled flights and they promised to email me. I wanted something in my hand to show at the airport. The email NEVER ARRIVED. I called and was told it takes 24 to 96 hours for emails to go out. Unbelievable. I still haven't received it. We made it back without further problems but not before racking up literally thousands in car rental fees, hotel rooms, food, etc. Also, we adults had to miss two plus days of work and the kids all missed three days of school since we got home after 2 am. I have now emailed US Air and await a response but after this expereience I will never fly them again.

On Dec 22, I was booked to fly from Denver to Charlotte to Philadelphia on USAirways. The flight from Denver at 9:30 was delayed for unexplained reasons, meaning it would arrive late in Charlotte. As my flight from Charlotte was booked for 11:35, I was sure to miss it. I asked in Denver at the USAirways counter what they could do for me. I was told that all of the other flights from Charlotte were over-sold and that there was little chance of getting on them- even as standby. I asked what that meant. The answer: you will have to pay for a hotel yourself in Charlotte, and if you are lucky we can get you on stand-by the next day to Philadelphia.

The delay was USAirways fault. This is how you treat your passengers??

The flight from Denver arrived in Charlotte at 11:30. No attempt was made by the crew to get passengers with tight connections off first. No apology was made for the late flight. I ran through the airport hoping to get the Charlotte flight at 11:35. Fortunately it was a few minutes delayed. I arrived at the check-in desk, to be told they had just given my seat away because I was late! Incredible! But the woman sheepishly said I should get on board anyway, and with luck I would find a seat. Again, no apology given.

I did get a seat by some miracle, only to be told the airplane would sit on the runway, away from the gate (they needed the gate open), for the next 1 1/2 hours! This turned out to be 4 hours in the end. If I had missed the plane for being "late", and then I would have "missed" a plane that was actually there for 4 hours longer. Incredible!

During the 4 hours trapped on the runway, we were offered exactly 1 glass of water. Nothing else. And not one word of apology for the delay.

As we took off, my seatmate wanted to buy one of the over-priced, tastless boxed snacks. She was told there was no food(!) on the plane- 200+ people were trapped on this plane for 4 hours with not one food item on board! No complimentary beer or wine was offered as compensation, and again, NO apology given! Again, incredible!

USAirways should be ashamed of the terrible service it gives it's clients. This is a scandal- it is abuse of the public to offer such incredibly bad service. Clearly these people are incompetent to be running an airline. Why does the FAA no regulate these idiots?

Save yourself money, time and headaches by boycotting USAirways. These people do not deserve your business.

I went to the airport 11-19-09 to catch a 7AM flight to Las Vegas at Gate 630. As I was going thru the carry on baggage check point at approximately 6:35 to 6:45AM, your security officer stole a gold chain with gold roller from my clear plastic bag that included my toiletries after I put it on the belt to be checked. You have a thief working for you. At the carryon checkpoint there were (4) security personnel in the area. (3 whites and 1 black) At the carryon x-ray station (next to last row) the older caucasion woman was operating the belt. She was the first to notice the necklace. With a head gesture she let the younger caucasion security guard know that there was something in the bag. She also is a thief. He then picked up the bag and turned his back to me. He was out of my view for 2-3 minutes. When he turned around he pulled from the bag a slightly larger round jar of lotion and informed me that it was ineligible to be taken on the plane. I agreed he could throw it away. I was surprised that he even picked up the clear bag because it was clear and there was no need for him to remove it from the bin...but he did. This was at the next to last row on your right when you come into the area. An older security person, also caucasion, was manning the area where you go thru the security (doorway) gate. There also was a black American checking carry on luggage for the last row. He or the older caucasion security personnel had nothing to do with the theft. I know that I have lost a precious keepsake and that it is gone forever, but I can not rest knowing that the very people who are supposed to keep me safe as I get on a plane are the very ones stealing. I thought you were supposed to keep your items out of your checked baggage because of theft amonst the handlers. Under no circumstances would I ever have thought that right in front of my face I would be the victim of theft from the security personnel. This man and woman are thiefs and should be fired. They are giving US Airways a bad reputation and I will be spreading the word any way that I can that this has happened to me. I didn't realize that the theft had occurred until I was in my room and went to put the necklace on. I am so sad that this happened, but I hope that by taking the time to write this letter, you'll stop these two. I hope that by looking at the security tapes for the morning of 11/19/09 you will be able to see the people I am describing. I am the black woman with the light green jacket on. I am very distictive because I am a fair skinned black woman with freckles. If I hadn't been so scared that my friend and I would miss our flight, I'm sure that I would have noticed the missing necklace. Because I was rushed and happy that most everything was being returned, I paid no attention. I can be reached at (724) 337-6692 or [email protected] if futher information is needed to chatch these two crooks.