This is a 3 or 4 part series of complaints and information based letters we wrote after being delayed, delayed again, had our flight cancelled, etc...

1.
We paid for First Class passage on a flight that was suppoosed to take off at 4:15pm on the 9th, land in Phoenix, pick up passengers, then fly to KC. THIS is what we paid good money for. What we got was:
Delayed in the airport for an hour due to a service issue with the plane. Then told our flight was cancelled and we had to stand in line for another hour and a half where we were told we wouldnt be able to fly out on that day, we checked and Southwest Airlines could have got us on their plane, but US AIRWAYS wouldnt do it because they didnt have a deal with them...clearly, satisfaction of their customers wasnt a priority. We even listened to the "customer service" person next to us make rude comments about a guy who was upset about the situation he was in, who wouldnt be upset...but making that comment after he walked away was unfrofessional. Anyway, we were shuttled to a hotel after standing outside in 48 degree temperatures waiting for a van. We were put in a room together instead of getting seperate rooms, we have to leave the hotel at 4am to get back to the airport we were in yesterday, go through security again for a flight that is gonna put us in Phoenix where we now have A FOUR HOUR LAYOVER and we have to change planes and get home a day later and too late to get to our job where were gonna lose pay. THIS is what we we ended up getting for our money and First Class booking. We paid extra money for basically a nonstop flight and First Class seating to KC. We did not get what we paid for so why are we being charged full price for this unprofessionally managed disaster? I even watched the lady at the counter tell a guy she would take care of his refund, 20 minutes later when we asked for some type of refund for all of this, she said she didnt have anything to do with compensation or refunds...we just watched her do it. Bottom line is that we were delayed, cancelled, lied to, treated like we didnt matter and charged full price for something that isnt even close to what we paid for and not one person gave a darn during the entire ordel...which, by the way, were still dealing with because were still awaiting our flight at the hotel now. We are tired, upset and through all of this were gonna have no choice but to sit in the same clothes for two days.

2.
ok, we are now at the airport, we got here 2 hours prior to our flight as we were told to do and guess what, there was nobody at the ticketing counter when we got there and we are still traveling first class so we stood in the first class line. when somebody did show up, he sarted taking care of the other people while us first class passengers stodd in a line with no attention given to us until we finally spoke up. now were at the gate and theres nobody here either. this airline cant even follow the guidelines they gave us. Why should we be here 2 hours early if they'e not gonna be here? we also found out that we arent even sitting together which is something else we paid for and are not gonna get. weve noticed alot of bad things with this airline including not following their own written procedures. theres a big sign on a RESTRICTED area door that say each person must swipe their I.D badge before entering, no piggy backing, no exceptions...they were following each other in and out of this door all the time, half the people never swiped their badge. this doesnt instil a feeling of security with this airline. i will continue topost everything that happens including taking pictures and video of all of these rules vilations, code violations, etc... im sure theres gonna be somebody who works for the airline that gonna slander us or talk bad of us for posting this stuff, but the truth is the truth and if they're gonna cost me time, money and aggravation, im gonna report it.

3.
we just arrived in Phoenix...and only about 17 hours later than we were supposed to be here. After all the headaches, the delays, the cancellation, being shuffled aroud, being lied to, etc...etc...the airlines finally saw fit to compensate us for out trouble...they gave us a $5 meal voucher...yes, hats right, $5...FIVE BUCKS! Wow, their generosity overwhelms me and surely that $5 makes up for everything, were trying to decide if we shold get a pack of gum or share a coffee at the airport while we sit here for the next FOUR HOURS waiting for yet another flight that we have been told we may or may not get onto. I hope someone reading this uses our experience to make the decision NOT to fly US AIRWAYS, maybe if it costs them some money, they'll stop doing this to people. I can back up and prove everything i have been writing. id be glad to contact anybody who wishes to know all the details. They keep telling us that we have simply been slightly inconvenienced but it has not cost us any more than it would have cost us before. To everybody whos read this so far...are you doing the math? we lost a days pay, we had to spend the night in a hotel and buy 2 meals at hotel rates, we have to pay another days parking rate at an airport parking lot and we stil havent got what we paid for in the first place which was a simple, first class flight to kc with one stop and no deboarding. were getting the shaft by this airline and have even had a few employees laugh when we tell them how bad we feel about whats happening.

4.
We are now home, we have lost wages, been charged extra parking fees, had to pay for meals we wouldnt have had to pay for if we had been given the flight we were supposed to have, the female in our party had to walk almost a mile through airports on a knee that she had surgery on and is considered partially disabled (we werent even supposed to deboard at all but had to, as well as walk through the whole airport and wait for over 4 hours for our next flight) and now this is a direct copy and paste from the email they sent us:

We understand our decision to decline your request for additional
compensation is not what you anticipated and are sorry we cannot honor
your request.
Sincerely,
Athena Monroy
US Airways Customer Relations
Corporate Office

i dont think weve ever been so politely @$#!#ed over in our entire life. To state a fact, we are only asking for the amount that we paid for the 1st class upgrade on our tickets and only the portion of the return trip and nothing more, simply because we endured so much during this series of headaches, delays, cancellations, wages losses, etc.. I should also mention that we booked the return flight so that we would not have to deboard the plane or have an extended layover or gate change because the female in my party is partially disabled and has had knee surgeries and can not deal with walking across airports. as mentioned, we got none of that, we had to deboard, we had a 4+ hr layover, we had to walk a huge distance across the airport. theres tons more to this story than were writting but were gonna leave it at that. We appologize if we garbled up a few things or got some stuff out of place but we wrote most of this while sitting in airports, parking lots and other places. Im sure they're spelling errors and a few things that may seem out of place, please chalk it up to being us frustrated and tired while trying to keep all the times, dates, monies and other facts as stright as we could. If we made any errors in this series of letters, we will do our best to correct them at a later date.

Myself, my 2yr old daughter and fiance where travleing home on 8/24/2009 from an awesome family vacation and in order for us to have decent connection times we had to fly US Airways back. our flight was from indy to philly to san fran and up to medford. We boarded in Indy and got ourselves situated carseat and all and as the plane taxied out we stopped and sat on the run way for 30+ minutes which cut down our layover in Philly. Arrived there and went to one gate to only have it changed 3 times and each time was across the airport only to end up where we had originally arrived at. since it was so late leaving i aksed before leaving philly to be rebooked and was told i would make it just fine. 5 hour flight from philly to san fran and there was movie or tv, thank goodness for portable dvd players. Only one maybe two drink services thro out the entire flight. landed in san fran and we had to hike from term. 1 where we landed to term.3 for our connection which is out of securtiy, get boarding passes then try to make it back thro and make flight on time. What a joke??? needless to say didnt make connection and no one there at the US Airways counter for a hotel voucher but i was not staying in the terminal over night with my two year old daughter and got a hotel. I was told on the phone with the 2 phone calls i made to customer service one told me i had to find a us airways rep to give a voucher and the other told me that they had left for the night and could possibly get a refund if i went to the counter in the morning. So i did that and the lady at the counter told me that she could not issue it there and then rudely told me "for the 5th time i can not do that". I lost it with her and wrote her name down and wanted the address and numbers because i was tired of being treated this way by them. When we finally arrived home i sat down and requested for a refund online and today, 8/29/2009 was denied reimbursement for my hotel but was given 3 $100 vouchers for future travels.Really not fair to families to have to be treated like crap because their employees hate their jobs and not fair for my daughter to suffer with less then 5 hours of sleep because of someone elses stupidity. Not traveling them again.

While trying to make a flight from D/FW to PDX, I encountered the most unprofessional airline employee that I have met. After waiting 10 minutes to get assistance, the check-in "supervisor" informed us that we were 2 minutes too late to check luggage. I understand that there are certain rules to be followed, however, this was a Sunday morning and there was not a single other person waiting. After I questioned why she couldn't make an exception for us, she asked me in a very condescending tone "Do you remember 9/11?!? That's why we have to check for explosives." It just so happens I do remember 9/11, however, I also remember a time when customer service was a priority. Have we frightened ourselves to the point that we as a society have forgotten how to lend a helping hand? For this reason, I myself will never fly with US Airway ever again.

On returning home to San Juan Puerto Rico after vacationing with my family we had to take a connecting flight from Newark airport to Philadelfia to latter take the flight back to San Juan. Before boarding in Newark the agents at the desk informed that the plane was small and that all carry on luggage had to be taken to the luggage storage of the plane and they placed yellow tags on each of our carry on luggage and that when we arrived at the airport they would be giving back to us as we stepped off the plane on the ground. When we arrived 30 minutes latter at Philadelphia and where unboarding the plan our luggage was placed on a cart where we where instructed to grab them and walk over to the terminal entrance. While we waited for the luggage to be taken out we noticed that my daughters luggage was put aside and not being loaded on the cart. When my daughter asked the girl standing near the luggage if she could take her piece the lady stopped her with her hand in her stomach and told her that she could not because it did not have a yellow ticket on it and that it was to be taken inside and that she would have to go out of the airport to claim it. When my daughter came back to inform me of the situation my little son ran over to pick up his sisters suitcase and the same girl grabbed him at the stomach and yelled at him saying, What did he think he was doing, and this made him start to try. I then approached the girl to ask for an explanation as to why she was hollering at my son and she once again in a hostil manner told me that now by no way were we going to get the suitcase and to walk inside the terminal. I informed her that this was our first time visiting this airport and that we spoke mainly Spanish and that I did not know the process of claiming the baggage which apparently had lost the ticket that was placed on it at Newark during the flight inside the cargo compartment. I asked her to look inside to see if it was on the floor but she denied to do so. I tried to explain to her that our next flight was leaving in an hour and it was obvious that we had all brought carry on luggage because of this. When I asked her to let me see her name tag to inform this situation to her superiors she turned her name tag around in my face so I could not see it and said that it was none of my business. While she did this name tag turning I turned it around so as to see it. She then started to scream like a lunatic that I had no right to grab her and that now she was not going to let us get the luggage. I told her that she was the one that touched my daughter inappropriatly and had grabbed my son but she keep screaming at us all the way into the terminal. I said I was going to call her supervisor and to my surprise the supervisor apparently bias and racist also said she was going to report the incident to the police. As we waited for the police to come to the terminal the two women keep making humilliating remarks at me and my family in front of all the people waiting in the terminal gate just because we were taking in spanish while I was trying to calm down my children. When the police arrived they decide that it was a matter of she said she said and that there were plenty of witness present to support that I had not grabbed the girl including the members of my family, but that she had no right to deny me to see her name tag and that the supervisor had also denied to give me her name so that I could file a complaint. I asked to she the supervisors manager and to my surprise and also to the officers he also was parcial towards his employees and said that there was no problem letting my family get on the flight home but that he was denying me my right to board. This meaning that I would have to look for a flight with another airline. My husband was at this point very upset and said he would not leave without his wife and that he wanted a full refund of his money. The police unfortunatly told us that the airline have the right to deny access to whoever they want to and although it was obvious that they were being unreasonable that there was nothing they could do. They said we could file a civil complaint against the people involved but all we wanted to do was leave this terrible airport and get home. We at first were denied the refund but after several calls to the 1800 number we were supposing told that a check would be sent to us in 2 to 4 weeks. Will see if this really happens. My family and I then had to find a new flight to Puerto Rico which not only made us stay an extra day but all so we forced us to incurr in hotel, food and rental car expenses to get to New York to take the flight that American Airlines kindly offered to help us with. Not only did the employees at US Aurways show a total disrespect and lack of professionalism in a awkward situation but also demonstrated racism and lack of etiquette toward their customers. In an economy as bad as our you would think they would invest in teaching there employyes how to treat people, especially those traveling with children with respect and consideration.

Someone has tryed to get a bill me later account on my name. I need to know whats going on please contact me asap thank you