I am stationed in Hawaii and On my leave I chose to try US airway. I had the worst experience ever, and I travel a lot! I was freezing cold on the flight and when i asked for a blanket, I attendant was very rude and told me I had to buy one. What cheap asses, they cant even keep you warm in the plane they keep so cold. I never asked them to turn down the AC . Everyone on the flight seated around me seemed very cold as well! Not only was that it either, I tried to get a flight attendant to take me soda can and cup after i was finished with it and he had the nerve to tell me that they are not taking trash now. Not to mention they skipped my row to begin with when offering drinks and i had to push the attendant button.. The attendant seemed to be in a very bad mood, and they are not paid to be rude, they are paid to make the flight go smooth. I will never travel US airways agian!

Re: Flight crew member on May 2009 Flight LAX to PHL

After the first round of drinks was distributed to passengers, I was still thirsty. I had only asked for and drank one glass of water and was not sure if more drinks would be forthcoming. Over three hours into the flight, the female flight attendant passed by my seat. I requested a glass of water to which she replied, “Sure.” When she didn’t return with the water after 20 to 30 minutes, I decided to walk back to request the water from her again. Please understand that I was not upset that she had forgotten me. I figured my request had just been overlooked since she was probably meeting other passengers’ needs.

I arrived, stood outside the galley, and opened the partition perhaps six inches to see if the attendant was there. My intention was to voice my request for the water from where I was standing. When I didn’t see anyone in the galley, I was about to turn around and ask one of the passengers seated nearby if they had seen the flight attendant.

I was startled to hear a loud male voice reprimand, “You can’t just go back there and help yourself to the galley.” I could not believe that he (hereto referred to as “Mr. X”) was actually accusing me. Never was my intention to step inside the galley or help myself to anything. Of course, I stepped away from where I was standing, again outside the galley, and turned around to see Mr. X seated in an aisle seat D, in the last or next to the last row of seats. I started to explain my intention in a soft, calm tone by saying, “You know what” as I did not feel it necessary for other passengers to overhear. A more outstanding reason was that I did not want Mr. X to become even more hostile by my reaction. He would not let me finish explaining. In fact, he interrupted me and raised his voice, saying, “Don’t ‘You know what’ me!” He insisted that he knew what I was going to do. He pompously exclaimed that he was “in charge of running” the plane and could have the plane diverted and have me taken off the plane.

I saw that he was in uniform, perhaps a pilot. I finally managed to explain, still mildly, that I only parted the galley curtain in search of the attendant for a glass of water. She was actually seated in an aisle seat opposite him, one or two rows ahead. She had heard the commotion and got up from her seat to fetch the glass of water for me. When Mr. X let me finish explaining at last, he apologized. However, his tone of voice and entire manner completely contradicted his words. His tone of voice was unrepentantly gruff and remained belligerent as he sat in his seat and continued with his paperwork, not facing me or making eye contact during the so-called apology.

I just drank the water immediately, in the back, carefully throwing the cup away in the receptacle. As I walked away, I expressed my thoughts of his treatment aloud; I was so shaken up, saying, “I can’t believe I paid an overpriced ticket for this. What a jerk!” Mr. X heard me and called me back saying something like, “Hey! Come back here!” I continued to walk back to my seat, not wanting to have anything more to do with him. About five to ten minutes later, he came to my seat, knelt down to my level, looked me directly in the face, and threatened menacingly, “You can’t call me a jerk. I will have the plane diverted and you removed.” He gave absolutely no other explanation than me calling him a “jerk.” I just sat quietly and didn’t say anything. I decided to record the details of the incident, which occurred around 5 pm PST, approximately three hours and 40 minutes into the flight after departing LAX.

I understand that the safety and security of US Airways’ passengers and employees is top priority. I reiterate that I never stepped foot in the galley nor intended to do so. Throughout the exchange with Mr. X, I remained calm and low-voiced. I was well groomed and modestly dressed. I am under 5 feet and weigh under 85 pounds. Mr. X, however, was antagonistic the entire time. He bullied and demeaned me. I would have liked another glass of water when the second round of drinks came, but didn’t want to risk any unpleasant backlash as I noticed he was helping the female flight attendant with the cart. Before exiting the plane on arrival in Philadelphia, I asked her if she knew Mr. X’s name. She claimed that she had just met him prior to the flight and didn’t know. I then asked the male flight attendant serving the passengers up front. He said he could not tell me Mr. X’s name for security reasons, but that I could stay behind and speak with Mr. X. Well, I was not about to do that not knowing how he would react to my request for his name and having a connecting flight to catch in another terminal. This was my first time flying with US Airways and my first time at the airport in Philadelphia .

What happened on the connecting flight from Philadelphia to London Heathrow is interesting. A fellow passenger seated in the same row, but across the aisle from my seat 8B, also requested a glass of water from the flight attendant after the first round of drinks was passed. She was a young blond. The flight attendant told her to go ahead and get it from the galley in the back, as she didn’t have any water (or any other drinks) on hand. I don’t know if someone assisted the young woman in the galley, but she came back with a glass of water without any apparent problems. Even her fiancé returned from the back with a glass of water for her, not knowing that she had already obtained it. How ironic!

I’m not even complaining about having to spend the night in Media, PA, in June 2009, due to the plane arriving over an hour late in London, causing me to miss my return connecting flight to LAX. I can just imagine what flight crew personnel have to deal with on a daily basis in terms of difficult and contentious passengers. Yet, here, I tried to be the passenger who follows instructions and was mistreated by Mr. X instead. I had been looking forward to my hard-earned vacation and this flight was the start of it. Mr. X ruined the flight for me. I was so emotionally distressed over the incident that it put a shadow on my vacation for many days afterward even though I tried to dismiss it.

If I have provided unnecessary details, I’m sorry. I am only trying to paint as honest a picture as possible of what happened.

Basically, I had a round trip ticket from Providence RI to St. Thomas USVI (depart November 2006 and return early-March 2007) booked in November 2006. Arrival to St Thomas was without incident. When I found that my work commitment required me to stay on St Thomas until April, I thought to visit home for a week by adhering to the original itinerary of the round trip ticket, and simply buy a separate one-way return to St Thomas (which I booked mid-Feb 2007). However the return flight to Providence was cancelled by US Airways and consequently the one-way ticket to come back to St. Thomas was made useless. No reasonable alternative could be provided by US Airways, since other alternatives cut my visit home from 6 days down to 4 days and it was too inconvenient to visit home for such a short time. The only alternative I could use was delay the return home until after my work commitment completed.

Since US Airways insisted that I pick the date for the return portion of the round trip ticket within 7 days to avoid a penalty/change fee (when I had no exact date yet when my work commitment would be completed), I was forced to prematurely pick a date to return home in April. I ended up paying $100 penalty when I later learned the date of work completion and changed the return flight appropriately. Also, US Airways insists that I pay another $100 penalty/change fee when attempting to change the separate one-way ticket. Despite US Airways' cancellation rendering this one-way ticket pointless and the airline check-in clerk at the St. Thomas airport documenting that the fee be waived, US Airways insists on the penalty despite my recording of appropriate date/time/names. After 3 attempts over the last year (this value expires and is entirely forfeit after 1 year from booking), I never could redeem a reasonable value of this one-way ticket ($382.10) because any unused value is forfeited after making a change and the penalty/change fee can not be payed for using unused value of the ticket at time of change. I lost the entire value of the ticket because I simply refuse to pay a penalty/change fee for a situation that I had not created willingly. I feel that US Airways handled a simple situation extremely poorly and I feel that US Airways has taken no responsibilty for this situation and left it entirely to me to absorb the costs of their cancellations and delays. I am hard pressed to find any other business that I have ever dealt with that takes your money in advance for a service and handles their cancellations of services in such an inflexible and irresponsible manner and without culpability.

I took a 9 hour flight from Rome to Philadelphia where near the end of the flight I was served some sort of sandwich wrapped in plastic. I ate part of it and shortly after I started to feel nauseated. So then about 2 hours late immediately before I boarded my second flight I started to vomit. I continued to vomit throughout the whole 5 hour flight. I asked the flight attendant if I could have a blanket because I was getting the chills and she just informed me that I could buy a nap sack. The flight attendant also asked me if I could limit my vomiting to just one bathroom, which I found absurd considering my condition, and rude. While we were landing I had again used another barf bag and hit the service button to ask for some water. Before the flight attendant had a chance to come my friend gave me some of theirs. When the attendant arrived I told her what I had wanted and in a rude tone of voice that suggested she wouldn't have even attempted to help me in any way shape or form said "well good because we were landing anyways".
I'm sorry but are they really too cheap to spare a blanket and some sympathy to someone who was vomiting for 5 hours straight because she ate some tainted food on her last flight by the same airlines? Needless to say I will never fly on US airways again.

I found a decent fare on their website a week before I needed to depart, flying out of TRI (Tri-Cities, TN). I live only about two hours away so it was worth the drive to save the extra fare.

Right before leaving my house I checked the flight status - everything is OK and on time. I drive two hours to Johnson City and as I'm pulling into the airport I get a phone call that my flight is canceled due to unspecified reasons.

When I ask them what they can do, they offer to book me on a flight the next day. My options are to drive two hours home, then two hours back the next morning or purchase my own hotel room. They tell me the airport has the discretion to purchase my hotel room for me. I walk inside the terminal and they were completely useless. They told me that they could buy my hotel but wouldn't because I was at origination and not on a connection. They said they wouldn't give me any sort of consideration, upgrade my flight, or give me a voucher.

I went and stayed in a mid-rate hotel. The next morning I catch my flight to New Hampshire. While this seems small - please understand I was flying out Thursday night for an important family event Friday afternoon. Due to charging $15 each way per checked bag, I opted to bring a change of clothes in a carry-on, and freshen up Friday before the event. While I barely made the event on time, I had to wear the same clothes I had worn for two days, was unable to get a haircut or shave prior as planned, wrinkled clothing, and just plain poor appearance. Absolutely embarrassing.

This Sunday morning I make it to the airport before my flight starts boarding. It is a regional airport, and I have no bags to check. Even though there was PLENTY of time to make it through security and to my gate before departure (15 minutes later I heard the "final boarding call") the ticketing agent refused to help me. She called the gate and they said I could still come, but when she printed my boarding pass it failed. She said "well, I guess I'll book you another way." I said "Please get me on this flight, I have plenty of time." She responded with "My computer won't print. I'll just book you through two other connections and you'll arrive late tonight." (I was supposed to arrive late morning.)

This is terrible customer service. I'm sitting in an airport now waiting 4 hours for the first of many flights to get me to point B, 10 hours later than planned.

I will NEVER fly US Airways again, and neither will my company. I'm in charge of ticket purchasing for over 3, 000 tickets a year and I will not subject my coworkers or clients to this terrible service.

One final note: When I called their toll free customer service about how put out I was they told me "Maybe next time you'll buy the insurance." Unacceptable.