Unistar Federal Credit Union was acquired by USAlliance at the end of 2008. Doing business with Unistar was always simple and straightforward. Since USAlliance has taken over, the customer experience has been a nightmare. When I went to the EZstarinfo.com website where I always paid my Visa payments through Unistar once US Alliance had taken over, one day, I'm told that I can no longer make my payments there. At no point was I ever notified by US Alliance of this change. When US Alliance launched its own web site, it was a and is a mess! It's impossible to navigate with a million different windows and looks like it was designed by a three year old. There is no way to reach these people by phone. I was on hold for over an hour today after multiple phone calls to customer service to dispute a charge on my credit card statement. No one ever answers. When I tried to use their live chat at their web site, I received a message that it was unavailable and to try and call a number that I have been tryin to reach with no success for many days. They give you an option to leave a message which 've done in the past but no one ever returns my calls. Are there other members experiencing this run around? asically all they're available to do is collect my money. I'm outraged.