I believe this merchant is intentionally attempting to defraud people of their money through shipping wrong parts and then charging 're-stocking' fees. I can't speak for anyone else, but this is what seems to have happened to me. First they shipped me the wrong part, then they shipped me the right part twice - but they charged me for all three parts - and want ME to pay to return the undesired parts, costing me to lose about sixty out of three hundred bucks involved - and the part I wanted only cost a hundred bucks to begin with. Take your business elsewhere, their customer service is rude and will not admit they made a mistake. To top it off, the quality of the part is questionable as well. I purchased through this outfit in the first place because I thought they had a good medium-range replacement part, but it appears they took my medium-range money and ordered a low-range part to be delivered to me. At any rate - my advice is to STAY AWAY from US Auto Parts.

US Auto Parts Network, Inc. - USAutoParts.com
www.usautoparts.net

I ordered a drivers side mirror for my 2005 Silverado. I did not know the part number so I used the US Auto Parts chatline, told the representative that I needed a drivers side mirror who provided a part number and placed the order for me. When the mirror arrived I discovered that they had sent me a passenger side mirror( I realized later that the mirror may have been received damaged as several small pieces of plastic fell out of the shipping box). I sent several emails and did not receive a reply so I contacted the company thru their chatline and ordered the correct mirror. I was told that they would send me a RMA number so that I could return the original mirror that they had shipped in error. The paperwork that arrived with the RMA number instructed me to mail the mirror back at my expense and that I would not be reimbursed for the shipping charges. Why am I being told to pay postage for returning an item that they shipped by mistake? Additional emails were sent to their customer service,shipping, sales and investors departments without even one reply. I contacted their chatline again and was told to contact their customer service department(which is what I had been attempting to do). I called customer service and was informed that since they had made the mistake, they would send me a return mailer which after 2 weeks I still have not received. More emails were sent without replies so I called their customer service department again and was informed that they would not send me a mailer, that I should send the mirror back at my expense and that I would be reimbursed shipping expenses(After all that I have been thru why should I believe that they were going to reimburse me)? I asked to speak with a supervisor but was told that the supervisor was busy. I then asked when one would be available but I started getting a hard time so I ended the call. I have yet to mail back the original mirror and now feel that I will not be reimbursed for the mirror or the postage. What a ripoff. I will never do business with US Auto Parts again. (On top of all this, the replacement mirror arrived in a damaged box with one end of the mirror exposed but it appeared to be in good condition).