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I have never in my life worked for an organization like this one. They tell everyone (verbally) what needs to be done and when everyone does their (verbal) order and it doesn't work they throw others under the bus and claim they never instructed everyone to the change. Will verbally berate you from cell phones so it is not as tracable and then deny their behaviors. Operations Leadership retaliates against Sales. It is just horrible.

I issued a stop payment on an automatic debit that was originally set up to help a family member who did not have a checking account. Two months ago I called US Bank to have these transactions stopped and after going back and forth between US Bank (they told me I would have to have the institution (Wells Fargo) that was withdrawing the money stop it) and Wells Fargo (they told me US Bank would have to issue the stop payment) and several phone calls to both banks, US Bank FINALLY told me they would issue a stop payment for six months. Well, lo and behold I find that the funds were taken from my account again yesterday. I called US Bank and was told there was nothing they could or would do about it because WF was using a different check number for each transaction. So I asked them why they didn't advise me at the time that I would need to issue a stop payment every month or at the very least close the account and open another if that was the case. Two months ago I was told that the stop payment would be good for six months! So far WF has been using consecutive check numbers but what if they just used any random check number... How would I know which check to stop payment on!?! What kind of SCAM is this? I'm going to immediately withdraw all my funds from US Bank and go somewhere else ... But not Wells Fargo. I'm also going to talk to an attorney. in the meantime I'm out the money because US Bank will not put the money back into my account even though their rep misinformed me.

I'm accustomed to US Bank not being the friendliest or most helpful. Yes, its annoying, but I deal with it... however today was over the top. I called to check my balance today and was surprised that there was more money in my account since yesterdsay. I requested to speak to a "customer service" rep and had the joy of speaking with someone named Erica. Right away I could tell she had a chip on her shoulder. She rushed through some half a**ed explination and when I tried to clarify what she said she began talking to me like I needed a helmet and padded room. She was incrediably condescending and rude. I eventually asked for her supervisor so she could see how to do her job with some class (I admit, I was upset!) And she kept arguing with me, saying that she can do her job and I just laughed and kept asking for her supervisore. This is when this idiot hung up on me. I did call back and left a message w/ her supervisor so we'll see if he's as "helpful" as his employee. God, I hate US Bank- I wish it was easier to switvh banks!!

I believe there are millions of Americans that fall victim to the deceptive practices of US Bank every year as a result of their lucrative scam and rip-off schemes. And the biggest one which brings in more money than any other deceptive 'activity' is the overdraft scam. These imposters know how to rip you off your hard earned money and make you pay for the trust you put in them which is the biggest mistakes the American consumer makes. Like no other bank this bank knows when to attack you, steal your money and to make up an idiotic excuse, to make the client not the bank look like an idiot. The worst customer service or support anyone would find at any bank is at Us Bank. And just as someone already mentioned it on this site: the US Bank does not care about you, your personality or your business, all they care about is you money. To them no relations, friendship or loyalty is important. Only money. I learned it the hard way. I've had accounts with various banks here in America and across the ocean in Europe. Some were excellent, others fair. But one bank particularly stood out. One that never provided assistance when needed, never honored any written or spoken word, never treated me like a customer but rather like a bill printing machine, caused many disputes and stole money from my account in many deceptive ways. That ladies and gentlemen was US BANK. I never benefited from one single service they offered. Unlike Washington Mutual which had free checks, free money orders, free wire transfers and a good NSF waiver program the hideous US BAnk could never offer one good thing. The only reason why I had an account with these monsters is it was close to the place I lived. Recently I learned of the rip-off scheme, where I was the victim myself. I hope those who read this report will reconsider doing any business with these charlatans in the future and putting the trust in the wrong hands. That's how it works... They set up a trap in which they suspend all your debit card transactions deliberately for several days waiting for a bigger fish, that is a purchase or payment which if added to all recent transaction items either deposit or withdrawal will overdraw your account. Then they quickly post multiple overdraft charges for each transaction made the previous days which in turn will generate more overdraft because they will be considered withdrawals. So, you wake up one morning and check your account balance and find out it's been overdrawn and all transactions made over a period of 3-5 days posted in one single days. Thus you've been had. Easy and painless. Now you contact them in furious to complain about this unexpected act of misdemeanor and that's when the real pain comes; you are welcomed with a smack in the face. Whatever you say doesn't make sense, no proof or evidence intimidates them, you feel in the trap and you are a meal. Calling the corporate headquarter doesn't solve the issue either, they are one big team of crooks in pursuit of the same goal- to rip you off. The moral here: find yourself a better bank to do business with.If you have an account with them close it immediately. Otherwise sooner or later you'll become a statistic too. Any bank, anything will be better then these impostors. You are only strong when you are informed.I am trying to help people understand the reality of the banking world.As for me I am still fighting my rights in this act of injustice. First off went the complaint to the BBB, then the WA State Attorney General, the Federal Trade Commission, The Comptroller of the Currency and later a legal lawsuit as my last hit to teach them a lesson. If I can find other consumers who've been treated likewise I will file a class-action lawsuit against USbank. They think they have the world at their disposal. Wrong! You bit me and now I'll extract your teeth one by one until you go broke.