US Bank
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Category: Business & Finances
Contact Information
United States
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US Bank Reviews
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jonpen09
May 28, 2009
Charge me with Fraud
I worked for a company near a US Bank, I found out that the company kept all it accounts at the US Bank. So I opened a checking account at that US Bank, BIG MISTAKE. My first pay check was placed on hold for over one week. They stated they needed to verify the check. I was promised in writing, after much complaining to have the check released and credited to my account on a specific date. I need to pay my bills and so on that day the check was to be released I sent payments. Well, I found out the check was not released, it was sent to US Bank Fraud Division. They had to check to see if the check was a fraud. Mind you all was need was a call to the company less than a mail away. US Bank claimed this was standard procedure with a check for the amount on my paycheck..some $1400.00. After a mouth the what was left of my check was credited to my account. During all this US Bank took money, insuffent funds fees out of my check, when one of the checks I wrote came in. I showed the bank manager the letter from them promising me the check would be credited to my account an a specificed date, her rely.."We were investigating a possible fraud"...I was never charged with any crime by US Bank or any other agency or person.
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Caudill
May 20, 2009
Lease
US Bank "steals" again! Actually, my nickname for US Bank is the
"U Suck" Bank of America...Leased a Honda CRV for four years and turned it into the dealership on the due date. Not one late payment EVER! There were NO Excess Wear & Tear damages. The car was in pristine condition with 2, 000 miles UNDER the lease agreement. Then, a month later, I recieved an "End of the Contract" Termination fee for $420 bucks...WHAT! We've leased prior and have never been charged a penny for FULFILLING the lease agreement. I guess this is why the banks are such a struggling financial institution and need government assistance...yeah right. Not if you're stealing like US Bank! I'm done with them and will NEVER deal with US BANK for anything! I'm writing a letter to the car dealerships and urging them to eliminate US Bank as an option for financing any kind of auto loan. I feel like I have to personally do something to stop the dirty scoundrels!
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Hector
April 26, 2009
Unjustified interest rate hike
We have been with US Bank for several years with a low "Fixed"? credit card interest rate of 7.9%. Have always paid on time or early at least minimum payment or more and never over our credit limit. During these hard times we have had to use our credit in order for our small business to survive and have ran up some debts. Even though, we always pay all our bills on time and make the minimum payment or more. They decided to raise our interest rate from 7.9% to 15.9%, not because we were not paying our bills on time but simply because we had, in their opinion, too much debts. What about them? We did not get any money from the government as they did, our money, my money. Those Banks are simply crooks and could not care less about their good customers and they will end up with all the bad customers who will default.We paid them off and will never go back to that Bank. There are several other Banks out there who do not use those predatory practices and treat their customers right. Our other Bank, National City has treated us well and did not raise our low fixed interest rate and even raised our credit line. They behave like a Bank should and work with their customers during those hard times.
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Malinda Worner
April 26, 2009
overdraft charges
MY HUSBAND AND I HAVE BEEN WITH US BANK FOR AT LEAST 40 YEARS. MY HUSBAND PASSED AWAY FOUR YEARS AGO. I HAVE KEPT ALOT OF MONEY INTO MY ACCOUNTS PRETTY GOOD SINCE HE PASSED. BUT RECENTLY I HAVE A PROBLEM WITH MY ACCOUNTS. I AM LIKE EVERYONE ELSE HAVE TOO MANY DEBTS. I HAVE TRIED NOT TO I SWITCHED JOBS 10 MONTHS AGO AND NOW GET PAID EVERY TWO WEEKS WHERE AS BEFORE EVERY WEEK. AND I AM AT FAULT BEING OVER DRAWN AND GETTING OVERDRAFT CHARGES. BUT RIGHT NOW I AM VERY OVER DRAWN BECAUSE OF THE CHARGES. I HAVE HAD OVER 2, 000.00 IN OVERDRAFT CHARGES SINCE THE FIRST OF THE YEAR. I AM SORRY HOW DO THEY EXPECT ME TO TRY TO KEEP MY HOME. SINCE I LOST MY HUSBAND I REALLY DO NOT WANT TO LOOSE MY HOME. AND AS SOON AS I CAN GET CLEARED UP I AM LEAVING THIS BANK. I HAVE ALOT OF MONEY THAT WILL BE COMING IN WITHIN THE NEXT SIX MONTHSAND IT WILL NOT BE GOING TO US BANK. PLEASE IS THERE ANYTHING THAT CAN BE DONE WITH THE CHARGES TO MY ACCOUNT. THANK YOU MS. M.
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Victoria
April 24, 2009
Overcharged
I received overdraft charges ( 4 of them )on my account and I called to question them about it because according to the on-line account there was money in the account.
When I called the bank to talk with them about it, the first person pushed me off to someone else since she was already helping someone and this person was very abrupt and rude when trying to address this problem.
He tried to explain to me that the overcharges occur because of a transaction after 9 pm on the fourteen of december, even though my account balance showing on line was sufficient to cover the amount I purchased. I had a direct deposit that went in the morning of the next day, yet the overdraft charges were posted for the 16th of december. When I brought this to his attention, he said they were pending on the fourteenth. If that is the case, why didn't they show up on my account as such.
They have a sign that says all transaction after 3p will be posted to the next day, yet when I asked him about that he said it only applied to only in-bank transactions. Is this not falsely misleading the public.
Also, if the charges that I am being charged overdrafts for are listed on the 16th how can they legally charge me overdrafts saying they were cleared on the 14th? What kind of business are they running.
I will be pulling my business from there and looking else where. This is some scam they got running.
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CYT in OK
April 21, 2009
Increase in interest rate
I opened my statement today and found an increase in the APR to 15.24%. It was 5.25%!
My situation is similar to others that have posted. I pay on time and i've paid more than the balance due. I called twice today and ended up with a supervisor that treated me like I was an idiot. Where can I go to find out what the justification would be for banks to do this? That's all I was asking. What's going on? Things are happening every month - reducing limits on cards, changing terms, raising rates.
If there is nothing the banks can do, what can consumers do? Anything consumers try to do sometimes create more problems that affect the credit score. This whole thing is getting ridiculous!
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Kevin
April 21, 2009
Scam charges
We had a checking account through US Bank. They had deposited 80 dollars of somebody else's money into our account without us knowing. We called the number on the back of our card to check our balance one day and we had X amount of money in there, so we went shopping. We didn't spend all of it, but the next day I get online to check our balance again and it shows that we are over drawn.
They had realized their mistake and took the 80 dollars out which put us 26 dollars in the hole. They then proceeded to charge us over draft fees left and right! I called and called and they kept saying how it was our fault for not keeping a register! I then told them that they offer an automated register, the one I had called to check the balance... They refuse to stand behind there offered services and to work with us.
I told them we would pay for what we spent but not for all those overdraft fees. Still to this day, no one will help us
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Seymoore
April 19, 2009
Awful bank
My father died in September of 2008. After making a total of NINE trips to US Bank Magnolia Branch in Seattle, and spending a total of more than eight hours over a period of six months talking to US Bank employees about this in person and on the phone, I have been unsuccessful in getting US Bank to roll my late father's US Bank IRA account into the US Bank estate account I set up to manage the funds of my late father's estate.
I have provided proof of my identity (drivers license); my social security number; the tax ID number of my late father's estate; court documents appointing me as the Personal Representative of my late father's estate, and as the sole Trustee of the family trust my parents established in the early 1990s (in the name of which the IRA is registered), provided a copy of the signed, notarized family trust document (twice! because the bank staff LOST the first copy I gave them), and WAITED months for US Bank to 'review' the trust document.
At no time has any US Bank employee been able to explain to me the reason for the long delay in taking care of this simple request to consolidate my late father's accounts. Probate is almost done, and I urgently need to get this matter resolved, but the employees of US Bank who I have dealt with at two different branches (the other branch is in downtown Seattle) continue to steadfastly REFUSE to carry out my request to close the IRA account and transfer the funds into the estate account. I must close this IRA account not only in order to carry out my fiduciary responsibilities as Personal Representative of the estate and Trustee of the family trust, but also to comply with IRS requirements to withdraw funds from the IRA.
If you're thinking about setting up an account with a commercial bank, PLEASE DO NOT OPEN AN ACCOUNT WITH US BANK!!! If you do, you run the risk of experiencing the worst customer service that you will ever have to face in your life! I have been treated far more respect with banks in third world countries where I have conducted transactions than I have by the employees of US Bank in Seattle.
At this point, I feel that I have no recourse left other than to file a complaint with the Washington State Attorney General or lawyer up.
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Jackie
April 16, 2009
online banking
US Banks online banking has been down for over 2 hours. They are displaying a message saying they are doing "routine maintenance." I work in IT and I know that no one does rountine maintanence in the middle of the day by choice --- I assume they were having an issue. I finally called the bank to see if there was an ETA on when the problem would be fixed and the system would be back online. To my great surprise, I was told there is no problem (nor was there an ETA as to when it should be back up. I was told to just 'keep trying'). US bank has purchased some banks in California and they are running a conversion program to integrate customer information into their regular system. DURING NORMAL WORKING HOURS?! Excuse me? What kind of an organization impacts their customers to run a rountine program that should be handled during the overnight hours like everyone other real-time transaction processing shop does it? Clearly, this company doesn't care about customer service. This is the proverbial last straw for me. I'm going bank shopping.
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Samanta
April 15, 2009
Fraudulent charges
We had a checking account through US Bank. They had deposited 80 dollars of somebody else's money into our account without us knowing. We called the number on the back of our card to check our balance one day and we had X amount of money in there, so we went shopping. We didn't spend all of it, but the next day I get online to check our balance again and it shows that we are over drawn.
They had realized their mistake and took the 80 dollars out which put us 26 dollars in the hole. They then proceeded to charge us over draft fees left and right! I called and called and they kept saying how it was our fault for not keeping a register! I then told them that they offer an automated register, the one I had called to check the balance... They refuse to stand behind there offered services and to work with us.
I told them we would pay for what we spent but not for all those overdraft fees. Still to this day, no one will help us.
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