In February I withdrew $300.00 from an US Bank ATM at the Albertsons down the road. I have had a US Bank checking acct with a debit card for over ten years and have never mistakenly withdrawn from another acct. I also have a Premiere line of credit as an overdrft protection on the acct as well as another credit card which i have had for two years as an emergency card but have filed it away and never once used this card. Two weeks after withdrawing this money i checked my acct online and saw a balance on my credit card for $314.00. The extra $14.00 was a cash advance fee and interest. My checking acct also showed the same withdrawal on the same day so i called the US bank customer service and after a few hours of transfering back and forth between the checking acct people and the credit card department i was told that it was a glitch in the system and there should only have been one debit and they credited back the money on my credit card. All is good right? Nope. Two weeks later I see an interest charge on the CC again so i call to have that credited back and explain the situation once again, then tell the cc rep just to cancel the credit card since i do not use it anyway. She tells me fine that she can do this and not to worry. Two more weeks and i check my acct online and the credit card once again has a $312.00 balance. Now i am furious and i call and tell the rep i am sick of having to explain the situation and just to get me to a supervisor. The supervisor refuses to listen to what i have already explained and transfers me to the disputes department where the next lady tells me very rudely that it is my error now. and i have to take up the dispute with the checking side because they show that i withdrew the money from the credit card. further, i was told that i would be responsible for all interest charges. How many times have they done something like this? Pretty good racket these crooks have going huh?

I read the complaints regarding the return of autos through a lease made through US Bank and inspected by DataScan, so I also was filled with trepidation as the inspection was made and the report pending. Sure enough the inspection was detailed. EVERY little stone chip was photographed, measured and cataloged. The car was driven by the inspector. I had the car detailed (a Lexus ES350, 2007) and it looked like new. I recieved the report online and this is what is said (I cut and pasted from the site-there was a photo after each note):

NORMAL WEAR & TEAR
BODY AREA
HOOD/COWL 5 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT FENDER 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT FRONT DOOR 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
RIGHT 1/4 PANEL 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
LEFT REAR DOOR 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
LEFT FENDER 1 CH - REFINISH 0 0.50 0 $31.50 $0 $31.50
Normal Wear & Tear (no charge) $189.00

EXCESS WEAR & TEAR
WHEELS/COVERS 1x1.0"SC, 2x0.3"SC, 3x1.5"S - REPAIR 0 0 0 $0 $250.00 $250.00
So, not bad, really. Having said that they did mention that the review is not done and they still wanted to see the engine at the dealer, but the rims did have some curb scratching on all 4 rims, and I may have it removed if I can get it done for less than the $250. I wanted to post this as the complaints really had me worried and I want all to know that my experiences, thus far. If it changes at the dealership I will re-post.

I deposited 3 credit union issued drafts totalling almost $12k on January 28, 2011. As of this posting on February 15, 2011, US Bank still refuses to release my money, even though I have obtained front and back copies of these checks showing that they were paid, with all batch numbers, etc. to US Bank's Securities Department. US Bank received the funds on February 1, 2011.

At one point last week while trying to obtain my hijacked money, I became upset at a branch. I raised my voice, but did NOT curse. I was escorted from the location. Today, I was told that my behavior last week was the equivalent to a terrorist threat, my account was being closed and I was to never return to US Bank location. Hmmm. So how do I get my money? The manager even threatened to call the FBI. ARE YOU KIDDING?

I would sincerely appreciate any suggestions or advice.

Had a credit card from US Bank, paid on time all the time. Had the card for at least 18 years, this past year they raised my rate, raised the amount I had to pay. When I called and asked why, it's because I didn't read the small print when I signed 18 years ago. My opinion, they used the current economy to screw over loyal perfect record paying customers. I admit I didn't realize a fixed rate could be changed for no reason, now does US Bank realize that they have shown their true colors on customer appreciation or loyalty.

Letter addressed to US Bank Mortgage Department-

One week ago today, on the day before I was suppose to close on the sale of my house, I was notified by my realtor that US Bank denied a loan for the buyers of my home. I just wanted to update you on the chain of events that this last minute decision has caused.

Personally, I had to forfeit a purchase of a home that I was scheduled to close on the same day last week. I had packed and moved all of my belongings into a storage truck in which in turn I have had to move and store once again into a third location and pay a weekly fee to do so. I also am currently paying rent at temporary site until my buyer can find another option for a loan. My house sits empty. I possibly will lose out on a profit of my sale as well as the possibility to purchase another income generating property. The estimated loss of income is un yet determined.

To prepare for this move, I made sacrifices of holiday vacations and gift exchanges with my family and friends. I had spent money on appraisals, inspections, ernest money, prepaid insurance premiums, moving supplies, and cleaning materials. I had sacrificed time off from work and weekends, I have disconnected utilities and paid the associated fees to do so, I have transferred addresses, and I have lost out on opportunities to generate excess income on my property due to turned down opportunities on a business level.

My buyers of my home have moved out of their condo because they were able to find someone to rent their space for them to make this purchase. Their renter has since moved in, my buyers are now living in a motel on University Ave while all of their belongings are sitting in a storage unit generating cost. I can assume at this point that they have also accrued costs on moving expenses, time off, rent, and disconnected utilities.

The seller of the duplex that I was planning on purchasing, had allowed one of his tenants leases to expire as of Feb 1 so that I was able to move into that unit. Now this unit sits empty and the current owner of the duplex is loosing out on income and may need to find another tenant to make ends meet. The fact that he lives out of state complicates matter since he has to pay travel expenses and sacrifice over 10 hours of time for each round trip he makes back to the city to make this happen.

I can understand that that because of the state of the economy, that banks are being more cautious about who they lend money to. I am under the impression that the reason we all go thru bank required inspections and appraisals was to protect the bank from possible risky loans. What I don't understand is that how does a bank back out of a loan on the day before a scheduled closing even after all the inspections and appraisals all were verified by the bank itself in the first place? I also don't understand is that the banks got themselves into this risky loan situation in the first place. One thing that the banks were fortunate enough to experience is that the national Government bailed out your organizations and forgave your debt. As the voice of all the parties listed above, plus countless others affected by your pour decision making, who is going to help us out of all of our accrued debt? Who exactly are you trying to protect with your stringent policies?

I had tried to contact someone at US Bank directly to voice my frustration, but was passed around internally with in the 1800 telephone service until I was eventually hung up on. I plan on posting this email to my misc social network accounts to make other people aware of your new home lending policies.


David Schmit