The service department did not close my account when I called about a lost card. They refused to put the card on hold, and said that they have NEVER allowed temporary holds on cards. I had been given a temporary hold on another occasion with very friendly and warm service, so I questioned this. I suppose because I questioned it, they simply decided to cause me trouble. I found out almost 10 days later that they had not closed the card, nor had they mailed me a new debit card! When I called back they made no offer to investigate the wrong handling of my account. Putting the supervisor on the phone made the situation much worse. She was cold and rude. She repeated the statement that they cannot put a temporary hold on an account - kept repeating this, no matter what I said. At first I was calmly asking her questions, and finally she said "Oh, you said ACCOUNT - we can't put a temporary hold on an account. " I said, no, actually it's pretty clear that we are talking about a card! Every issue that I tried to bring up, there was nothing but a brick wall from the other end. This was to the point of being abuse. When I had reached the point of frustration to where I was raising my voice, I said that I would need to speak with someone else. Then she proceeded to threaten me with a $25 late fee to rush the card to me. She did not offer any help or options at all until I got to the point of frustration - then she said "Mam, if you would have let me talk, I was going to offer to rush you a card. " I said, I have been calmly asking questions for 15 minutes here and you offered nothing! Of course I got frustrated! Your job is to offer service, and you have not been responsive to my needs at all. During this she was interrupting me the entire time, and saying that they do not HAVE to waive the $25 fee to rush the card to me -- even though they screwed up and didn't mail the card to me!!! I finally told her that I am very worried that I gave my social security number over the phone to a guy who did nothing at all after telling me the card would be closed. And I am not getting a good feeling from her, either. I told her I would rather just speak to someone else to close the card. She finally said, well then you can just call the 800 number again. She also told me that she was as high as I could go - that I would not be successful in complaining to upper management! And there truly is no complaint line, so customer service for US Bank is a JOKE!

My husband received his paycheck today drawn on US Bank no problem He gos in to cash it & comes back out & tells me they charged $5.00 to cash his check...Are you serious?? I think there has been some kind of mistake so I call & the lady on the other end acts like I am stupid & tells me most banks charge to cash checks drawn on accounts...I have NEVER EVER been charged to cash a check from an employer..Needless to say US BANK has seen the last of us this is crazy!!!

I've done business with US Bank for over 10 years, house, car loans and checking accounts. We made a mistake in calculating our account and found we were over drawn. We transferred money from another US Bank account on Friday afternoon only to find out it did not clear until the following Monday night. In the meantime we were charged additional NSF fees because the money had not cleared. If it was transferred directly from their bank it should not have to wait that long to clear. I will not be loyal to this bank if they will treat us like this after all of the years of banking with them. I was told it was not their mistake so they were unwilling to budge on refunding their exorbitant fees. I am switching my loans ASAP.

first off verify funds accordingly of amount alowed to checking savings account customers..there si a huge amount of false billing via 30.00 150.00 100.00 25.00 limit!!honestly!! check avaible cash advance limt/balnces for each past custmer carefully investigate whom allowed to exceed false cash advance charges via demand for closure due to auto withdrawl of account holders funds of course will close would not you?but if bank did how cna party pay for limt charges of advances if refusal to accpet such and why waite two years after problem via compu controller head offinaces banking system washingotn dc handled now on ck syste telecheck 2 yrs later? stupid!!

So, I have a credit card from US Bank, and I log in to make a minimum payment and see that my credit card balance is paid in full and my savings account balance is in negative. Still, trusting US bank customer service will help in correcting this system error that I had no clue of, customer service representatives were rude sarcastic and too cocky. I was shocked to be treated in such a way. I insisted to speak with their manager but wasn't transferred after 30 min of holding some guy named "Kent" came on line, I took his employee ID:11101261 .. he said he is the manager there. I explained him everything he was in hurry to get rid of my call and said he will take the necessary actions and will post on my account that this web error and wasn't from my side to get overdraft charges refunded. Now after spending so much time on the call I go to my bank and the manager at the savings bank says that there are no remarks about anything on the account. This process was repeated twice and all I have got is being pushed from one department to another. Don't trust US bank at all.. they do not care about you.. all they mean is money ... they have no respect for their customers..