US Bank
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Category: Business & Finances
Contact Information
United States
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US Bank Reviews
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Gary D. Bryant
August 24, 2010
Overdraft Fees
Arbitrary overdraft fees. No one will listen to complaints. Can you do anything?
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PakJ86
August 13, 2010
Problems
I have tried unsuccessfully since July 23, 2010 to resolve a very simple matter to obtain a lien release from US Bank, corporate office in Wisconsin.
When Other financial institutions share their disdain with working with this bank and after reading numerous customer complaints about the customer service and loan departments, I am not surprised that I had the experience I had.
It seems that many people don't know how to escalate their problem to the upper management of US bank.
I would like to share this information that is public knowledge for those frustrated by the lack of common courtesy and integrity that seems pervasive in these departments when asked "who is the president of the bank and how can he be reached." There is one obvious solution. Take our business elsewhere.
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Keanu
August 5, 2010
Horrible customer service
On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is two incredible slow girls that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!
After I left the branch, I called them again, asking for the manager's name and they refused to give it to me or to let me talk with the their manager.
I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're cocky, rude, and unprofessional!
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Howard
August 4, 2010
Strikes again
US Bank has stolen money from another account and is again practicing what is known in legal circles as character defamation.
After steeling 80 dollars from a personal account US bank attempts to justify its action by accusing the customer of overdrawing their account 94 cents as if that should or would make it OK. An accidental 94 cent error justifies flat out taking of 80 dollars. There is no Judge or jury, just an immediate collection of money from a direct deposit account. The company that is making the ruling is the company that is making the profits. Imagine that...
People are getting tired of these activities and one by one accounts are closing. More and more people are figuring out that US bank does not give a damm about customer satisfaction or fairness.
US Banks single objective to maximize profits is clearly reflected in policies and practices that grow more and more repulsively sickening in their complete absence of morality..
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anktrinity
August 4, 2010
Horrible Customer Service
On Wed Aug 4th at 10:25 am I went into the branch to withdraw from their ATM located inside an amount of money. After the transaction, I tried to see my balance and after 3 different tries I wasn't able to. I went inside the branch and I asked the clerk to help me with my account because the ATM outside wasn't working properly. First off, the blond girl 'helping' me didn't care a bit that the ATM wasn't working. Secondly, she took my ATM card and went in the back for a long time, without any other explanation. At this point I asked the other brunette girl (which seemed to be the manager) why did she take my card and why is it taking this long. She told me that she needs to verify the card because I didn't show her my ID. I went back to my car and got my ID and showed it to her asking for my balance. I was in much hurry and all I'm getting is 2 slow moving girls like turtles that have no consideration for the customer. The brunette, started arguing with me without a point about why the ID is important and all that, and while I understand it, I don't understand why after I showed her my ID she still keeps on going with a very vindictive tone and a mean spirit attitude. Is that the type of customer service US bank calls 'stellar'?! Thank you very much, but I better not have to deal with that again!
After I left the branch, i called them again, asking for the manager's name and they refused to give it to me or to let me take with the so called manager.
I think that's the worst customer service I've ever had to deal with and I need someone to take responsibility for these employees that have no idea what they're doing and on top of that they're cocky, rude, and unprofessional!
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Cleveland Trouble
August 4, 2010
Customer Service
US Bank incorrectly charged me with $112.50 in overdraft charges. I call the customer service line for assistance. The Rep. did see the charges were incorrectly charged to my account. I asked the Rep to remove the charges from my account. The Rep informed me she was unable to remove the charges and I would have to go back to the bank where I opened the account. I informed her I no longed lived near the branch and was there any other way to resolve the issue. The Rep told me the only way I could resolve the issue was to go to the branch. I got the issue resolved after having to make a 115 mile round trip drive to the branch where I originally opened the account. THANKS US BANK FOR MAKING ME DRIVE 115 MILES FOR YOUR MISTAKE!!! CAN I CHARGE US BANK FOR MY GAS AND TIME.
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THavens
August 2, 2010
Charged an enormous prepayment fee
We took out a mortgage loan on a rental property of ours. Actually we had several with US Bank. When we decided to sell some of our properties, we went to the closing and found the bank had assessed a $13, 304 prepayment penalty on a loan of $123, 000. Now we also sold another property the same week that still held a mortgage of $73, 000 and the prepayment penalty of that loan was $250. The loans for both those properties were opened on the exact same day and sold a week apart. We were appalled that there could be such an enormous difference. I talked with the US Treasury and several bank executives, but with no luck. Warning to anyone dealing with US Bank, be sure there are no prepayment penalties.
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CCTodd
July 14, 2010
Frivolous overdraft fees
I signed up for the program they were offering that automatically transferred $25 from Checking to savings each month. After realizing that they hold checks for way too long and going out of town for 10 days and getting hit with hundreds of dollars of overdraft fees, I decided to take my business to Chase. I kept my US Bank account open however, and left $15 in checking. July 1st came along and US Bank took it upon themselves to continue the savings transfer program even though I didn't have $25 in my checking account. They overdrafted my checking account and transferred $25 into my savings account. They then charged me a $25 negative balance fee. The kicker is that the month before they apparently did something different with the transfer and my savings account ended up being -$25, so the $25 that they transferred over just went to pay the negative balance that they created the month before. US BANK IS DETERMINED TO STEAL THE MONEY OUT OF YOUR ACCOUNT AS FAST AS THEY CAN!! Read all the other posts that say the very same thing. When you question them on the wisdom of overdrawing a checking account just to transfer money to savings, they reply with a smug letter explaining how hard they work to meet stringent quality standards and exceed customer expectations. Horrible company...even by banking standards.
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Ryan L
July 8, 2010
Terrible place to bank/work
I am a US Bank employee and I despise the place. I understand it’s a job but it’s an awful job, I spent an hour everday looking for new employment. The service is terrible, the place is poorly run and the pay is downright disgusting. I take every chance I get to turn friends and family away from the place. Find a nice local bank or a credit union, avoid big banks. Just like US Bank customers….the employees are just another number, no personal attention. And they look for any and every chance to charge a fee and that includes employees. It’s not fair to the hard working, honest, well meaning person.
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Gidget's complaint
July 3, 2010
Unwarranted NSF Fees
I made an ATM deposit and withdrawal at 11:45pm on the 28th, but says posting on 29th of June, . Before I left, I looked online and saw that transactions that I had made on the 26th but posting on the 28th had cleared, nothing pending and still had money in bank. The next day, there were 3 overdraft fees and question marks beside the previous transactions. There was nothing negative until after the NSF's. The following day two more NSF fees. I went to branch and although the employee agreed with me, the manager said that she would not reverse them and stated that they affected the other transactions even though I had enough money to cover them. States that they held $50 of my deposit until following day. I was told that a deposit made in ATM was not posted until next day and also told that the deposit for $150 only gave me access to $100 until it posted. Seems like the computer had it right but the employees made it logical for the NSF's. How can a transaction that happened a day after everything posted affect the account when it wasn't negative? I could understand the last two but nothing before that. I'm an Inventory Controller and numbers person, there is no logical explanation for what I am looking at and have also printed for proof. They have taken $187.50 out, making me short on my rent. I have been a customer of US Bank for 7 years and have caught them in so many errors that I watch my account daily. This is bad business to say the least! I also called their 1-800 USBANKS number today and was treated rudely and told that there was no way that I could dispute this action. Are they right or can you help me?
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