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David G
February 21, 2011
Poor service
Us Bank... Reliacard Reliacard Double charged me for ATM withdrawl. Refused to look into it as ATM error! Ripped me off $40 Astoria, Oregon
I withdrew $40 from the US Bank using my child support Reliacard, issued by US Bank. The next day it charged me another $40 from the same ATM which I never went back to, I never even left the house that day!
I called Reliacard and they said I would have to file a fraud report as if someone stole it, but I never lost my card, I still have it. They advised me to call US bank if I didn't want to do that, so I did and they tell me they can not look up my account or tell me anything about it. I ended up filing a fraud report with Reliacard since that's the only thing I could do.
They sent me the papers, I returned them and 2 weeks later I get a message on my phone saying " I really hope somebody advised you that you need to go file a police report for this, and we need the report number...by Friday or else we will end this investigation." Well I was never told that I needed to do that by any of the 4 different people I talked to about this.
Since I didn't get the message till Wednesday, I said screw it. I didn't have time. This was completely ridiculous, there was no fraud, my card wasn't stolen. It was an ATM error or something that Im sure US Bank could have solved very easily if they would have just done something about it. $40 may not seem like much to a lot of people, but for an unemployed single mother, that's a lot to just have taken for no reason!
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birdy in iowa
December 29, 2010
services
I found an unauthorized charge to my account and contacted costmer service, I was told there is no way of contacting or discovering where the charge came from and told me to look up and contact the company online and all questions were answered with the repeated verbaidim of How can I help you and I only give you the name of the company. I understand that they can only see the information on there screan that I see on mine, and still don't know if they can or did stop the charge, can I get a new card or how do I protect from this happening and how could this have happened. Instead I was told charges to the card had to have been authorized by me, I might be a fool but I am not an idiot someone can do something about this.
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