I had been a customer of US Cellulars for approzimately 5 years (I too was not rebated my $30 fee due to "incomplete or lost" application). I was required to port my phone service to a US Cellular competitor due to a company directive. My new provider ported the number, Then US Cellular never mailed the final bill. I would suspect that would be due to my Paperless Statement Billing option. At this same time, I was denied access to My Account via the website where I was no longer a US Cellular customer.

After 2 months, US Cellular mailed a delinquent notice, with a late fee inluded, then sent the bill to collections 7 days later. No itemized bill or contact with me ever arrived via the US Mail prior to the delinquent notice. I requested an itemized bill from US Cellular be mailed to me and US Cellular recommended I "partner" with my local post office to find out why the bill was never delivered to my billing address (paperless statements??) and I had to stop at an office and request a printed copy.

Long story shortened, this company refuses to accept any responsibility they neglected to mail the bill and has turned me over to 2 seperate collections agencies, not a very pleasant process. They have as well reported this to the collection bureau putting a mark on my impecable A+ credit rating.

After researching this with the State of Maine Bureau of Consumer Credit Protection, I have found that I have rights afforded the consumer under the "Fair Debt Collection Practices Act" that US Cellular likely doesn't want you to know about.

This matter will be cleared up with no help from US Cellular what so ever. Anyone that is interseted in Cellular Service dedicated to Customer Service, I would not recommend US Cellular. Not only are they terrible at assisting with billing issues, but they are completely unfair as well. I would also recommend anyone that is having billing issues with the company research their states AG's website. It was very helpful to me.