US Fidelis AKA Dealers Services, National Auto Warranty Services, Dealer Services Direct, NAWS

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Contact Information
100 Mall Parkway, Wentzville, Missouri, United States

Phone number: 1-800-649-1856
usfidelis.com

US Fidelis AKA Dealers Services, National Auto Warranty Services, Dealer Services Direct, NAWS Reviews

Former Employee February 19, 2009

Repair work covered?

When you purchase a warranty from this company, the sales people leave out key information. You are giving them your financial information for a contract that you have not read in full. They are not going to mail anything out to you even if you ask for them to.

Payouts will not exceed the Blue Book Value of your car. This means:

The amount paid out by the warranty company for repairs to your vehicle will not go over the amount your car is worth. This is for the lifetime of your warranty, NOT per repair.

Example

You have a 1996 Ford Taurus 4 Door that has 123, 531 miles. The NADA Blue Book Retail Value of the car is $2850 if it is in 'clean' condition. You purchase a warranty from US Fidelis...let's say for $1995 ...an AutoLife Extend warranty (one of the most popular sold). After you have reached the grace period your engine blows up. You have the car towed to the ASE certified mechanic and it costs you $183. You pay that expense out of pocket; send in the receipt to the warranty company for your $75 reimbursement.

The ASE certified mechanic looks at the vehicle and lets you know the engine is gone. You give them your ID card from your warranty and they call the warranty company to let them know that rebuilding the engine will cost $3241.

The warranty company is only going to pay $2850, but first they must send out their inspector to make sure that the repairs are justified. If their investigator says 'go ahead with the repairs' and the warranty company pays out the $2850 they said they would pay, then your warranty is history. They have paid out the blue book value of the car.

Former Employee February 19, 2009

Slimeball Sales Tactics

So you are thinking about calling that number on the commercial because you need a car warranty?

Watch out for some slimey sales practices:

THE ULTIMATE SLIME:

The sales person needs your credit card or bank account number to put the warranty into place or to "hold it" for you, or whatever phrase they use. They say they will not process the payment. Or perhaps they say they cannot process it until they get the VIN number. You trust them (mistake).

--Depending on the salesperson, if you did not specifically say DO NOT TAKE MONEY FROM MY CREDIT CARD or DO NOT TAKE MONEY FROM MY BANK ACCOUNT they may process your payment anyway. This happens all the time.
WHY? Sales people are paid on commission. They also get bonuses for how many 'Deals' they get or the dollar amount of the sale. If they can slide one or two by; especially at their monthly cut off---they will. I saw this happen too often.

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The sales person tells you the cost is TWENTY NINE NINETY FIVE.

--This means TWO THOUSAND NINE HUNDRED NINETY FIVE.

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The sales person says it is just costing you $599 a year?

--This means you are purchasing a warranty that costs $2, 995.00,
you have 5 years or 100, 000 miles of coverage. So they are breaking
the cost down figuratively speaking (for five years). ACTUALLY, the longest
you can pay for the warranty is 24 months. You will probably pay at the minimum $100 down and $120.63 a month for 24 months.

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The sales person says________________ (that means sales person probably didn't tell you this or lied).

--The majority of sales people will not tell you that you must wait
60 days AND 1500 miles before you can use the warranty. OR they might tell you it is 60 days OR 1500...WRONG---it is BOTH. OR they might say you can use the coverage as soon as you make your down payment.

--Some warranties are 90 days and 500 miles.

--A few of the warranties sold are 30 days AND 1000 miles.

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They tell you that you have to purchase it at this price today or you will be entered into a database or placed in some sort of status that you will never be able to purchase again.

--Actually they have a department called CALLBACKS. If you were offered a warranty before and either cancelled, declined, were going to call back, etc. etc. they still have your number. You will probably get a call in the next month or two.

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