The commercial on their website with Rusty and Steve Wallace says they have free towing coverage. I got my contract in the mail and guess what? I have TOWING REIMBURSEMENT up to $75 and that is only if the warranty company decides the repair is covered.

I thought I was dealing with a reputable insurance company, (Not True) they are an insurance broker that signs you up. You are then pauned off to verious enitys that handle your actual claims.Such as for towing in my case to National Adjustment Bureau that handles the towing Claims and then there is a number for the actual repair of the vehicle. The first thing that happend at the dealer was I was told that I would have to pay for the repairs by the dealer because they would not accept payment because of bad experiences thay had with after market insurance companies. After contacting the proper facilitater ther dealer was told that they would only pay $ 63.00 per hr labor and the dealer labor rate was $ 80.00 and I was stuck for the remainder. So they agreed to pay $ 364.84 of a bill of $ 536.15. Then came the towing, the contract said towing up to 15 miles was free, however a second paragraph said if you contract for the service yourself, which I had done because of the long hold ime on the phone, they only pay $100.00 towing and $50.00 for other services such as motel stay or rental car. The person I talked with said they would only pay $ 50.00 towing and when I read her the actual paragraph from the contract she said to send a copy of the contract along with the claim form.
I plan on canceling this policy as soon as possible . (Too many ways to get out of paying claims)

Purchaced a warranty from us fidelis in febuary for my 2000 GMC Jimmy. Have been faithfully making payments on time. Recently my truck broke down so naturally took it to the nearest Gmc dealership. Since day one it has been a hassle trying to get ahold of anyone, numerous times on hold for well over an hour and upwards of two hours just to be put on hold. My service advisor as well having a very difficult time making contact. the warranty company asked for oil change receipts which I gladly provided. After they had approved for diagnosis of the problem the warranty co a few days later sent out an inspector for review. While there the inspector was given a quote from my service advisor for the cost of an engine (including parts and labor) for a total of 7, 300. A few more days went by waiting for an answer. Finaly after calling numerous times the warranty co had informed my service advisor that they would only cover twenty one hundred dollars once the repair was made and they recieved the paperwork. This is due to the fact the trade in value is only $2100. I was never told this when I purchaced the warranty. I was told I should have recieved a package in the mail containing additives for the vehicle along with a list of parts that was covered including the service contract. I had never recieved any documents containing limits of liability. At this point my truck is in peices and I cannot in any way afford the remaining balance. I have spent countless hours on hold only to either reach an answering machine or just flat out get hung up on. forgot to mention I also qualify for a rental car while mine is in the shop. Its been weeks now due to poor communication on the warranty co . The contract apparently only covers one hundred dollars! This would only be a few days at most! This is by far the worst experience I have ever had as a consumer! Personally I have been reviewing this company and have come to the conclusion this is all a big scam! Please someone help!!!

On the 9th of June I was notified that US Fidelis had attempted to take $130.00 dollars from my savings acct. They used the name of a different indivudial as well as my name. Icalled the number given to my credit union for dispute and was placed on hold for fourty min. before finally hanging up. I had to pay a fee and change my acct. number to avoid any further charges from this companie. They have also continually called our home after repeatedly being told we were on the National do not call registery.

I just canceled my US Fidelis and I am sure glad I did...I got this one week ago for an additional 60, 000 miles on my van 150.00 down---100.18 a month for 24 months...bumper to bumper, oild changes, breaks, thinsgs like that are my responsibility...no prob..Well today april 27, 09 they called and said the underwriters said I could only have it for 45, 000 miles, cause it was over 79, 000...TOLD THEM TO CANCEL...CHRISTAINS---LIERS___it appears I am a christian and thats what caught my intrest...well people its all a LIE!!! BIG LIE!!! stay away...