US-Mattress
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Category: Home & Garden
Contact Information Michigan, United States
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US-Mattress Reviews
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Timothy N
March 31, 2011
Over a Month!!
03-27-2011
I have emailed them and called last weekend and left a message. The order is going on a month now and no communication at all. I do not understand why it would take a month to even have the shipment leave the facility.
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Wen Chen
March 26, 2011
Do not buy on the internet!!
There are some things that should not be purchased on the internet. Mattresses are one of them. I did not do enough research and found this out too late. People and sites talk about equivalents and the same mattress being sold under many different names by different retailers. Most of the internet sites sell a cheap or dated version of the mattress sold in stores, and the savings if any are inconsequential, especially if you are unhappy with the product when it arrives, because it is not returnable. The 2010 Stearns and Foster mattress has intelicoils which are a spring within a spring and a queen size should have 800-850 springs. The mattresses sold on the internet have 600 single coil springs. They are nothing like the mattresses sold in stores. I place most of the blame on Stearns and Foster as they are the ones who put their name and reputation on the line by manufacturing two grades of mattresses and using dozens of names. They are doing a disservice to their customers. The only way you can be sure you are going to get a mattress you are happy with is to lay on one in a store and order the mattress from that store. I would never order another mattress off the internet. My next purchase will be from a local store. Mattress Firm has current models for the same price as the internet, and you can try them out before buying. Most department stores have sales a couple times a year where the prices are the same as on the internet for a much better product. Also here is another place to do your research.
http://us-mattresscomplaints.blogspot.com
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LlanoLonghorn
February 15, 2011
Bad Mattress
WARRING: Do not buy from these people. We purchased a King Sealy Posturepedic 60th Anniversary Edition for $1169.00 on Dec 28, 2010. After using this mattress for only a few nights we realized that it too has serious problems with body cavities. After a phone call to their sales dept we were told that this is a normal condition and not to worry. This IS NOT NORMAL, we are in our late 60's and this is the first time in all our lives we have had these problems with a mattress, such as back pains after sleeping on this mattress. After much discussion with the sales person I was told that the only remedy was a less padded model and that the price would be approx $400 less. Since they have a 100 night warranty I thought fine ship it to us, however she said they would not reimburse us the difference in cost. WTF?? PLEASE USE OUR BAD EXPERIENCE TO YOUR ADVANTAGE, STAY AWAY FROM THESE PEOPLE.
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