I have applied for my passport on feb. 16, 2011. After I finalized my travel date and still haven't received my passport I decided to expedite it (which takes "2-3" weeks) only because the CSR at the passport agency assured me I would have it by Friday, March 4, 2011. Now it is march 7, 2011 and I still do not have my passport in hand. My flight is TOMORROW!! (March 8, 2011) which I ended up changing the date to after it didn't reach me on Friday because my flight was originally on Sunday (March 6, 2011).
I have been contacting the passport office everyday non-stop and all they can do is notify the agency I swear I have sent them about 30 e-mails and NO REPLY. This is bullshit, I am absolutely pissed. They do not care and if u ask me, I do not think they are trying their best to help me, they are just giving me the run around and it is just unacceptable. They need to fix this!

I ordered my passport at the US Post office, expedited service in March of 2009. I provided my driver license and my birth certificate as required on the form along with a copy of my driver license. A month later I received a letter asking me to provide 5 other documents proving my identity along with all my addresses i have ever lived in, every job I ever held, all the schools I attended and friends and relatives information. I provided all of this priority mail. next month I received another letter stating that the information the received was not enough and they were requesting copies of school records. I mailed this information again. To date they have not responded. When I call the general phone number I am told that my application is pending...Since March and we are not in Sept... It reminds me of a sticker I saw on a car the other day. It said, "You can trust the Government. Just ask me. I'm a Native American. I am not a Native American but I am a Hispanic who was born in this country as a citizen and now feel my country is discriminating against me. I understand the need for strict guidelines since 9/11 but after all I have provided, this is ridiculous. Especially since my brother and brother in law both risked their lives for this country fighting in Iraq.

I applied for two passports for my kids in March/07. It is now July 07 and I am flying in 7 days to Ecuador. Why does the Government makes this rules and policies that it will arrive in 10-12 weeks if its taking them so long to processed. They need to stop funding the War and start paying people to work to get this job done. I am really frustrated that I paid $ 3,000 on a trip with my family. This will be the only vacation we will be taking for years to come as a family. Why do they have ruin my trip!!! If I don't get my passport in time, i will take any necessary legal actions to sue the US Government. This is not fair!

Like many others, I think the passport agency is doing a horrible job. Me and my fiance applied Feb. 23rd for our passports at our local post office. At that time, we were told it would take 6-8 weeks to get our passports. We had scheduled and paid for a week vacation in Mexico at the end of May. 15 days before the day of departure I wasted 3 hours trying to get through to the 1-877 number, and finally when I got through, they told me to call back the next day because they can only help people leaving in 14 days. When I finally got ahold of them 3 days later,(having called with no luck that whole time) they told me not to worry they will be there in a few days. Days passed and now it is less that 3 days until we leave. I finally get ahold of an "agent" as they call themselves, and she told me it was almost done, and it would be overnighted this night, and I should have it in 1 day, 2 at the most. So I believed her, but the days went by and Friday came with no passports... then Saturday passed. Our flight was leaving at 5:30 am on Monday morning. Sunday I finally got through again and they told me that they sent them to us on Friday. The woman explained to me that they will be here Wednesday at the earliest, 2 days after we were supposed to leave. I got very irritated and asked to speak to a supervisor and she hung up on me. Needless to say, we didn't get to go on our trip. I was so mad. They had WAY more than the time stated to get these done. Any company doing such bad business would be OUT of business. The fact is they simply DO NOT care if you miss your trip or not. They are the only ones to get a passport from and they know it. They are in absolutely no hurry. This is bull and I can't believe they are doing it to so many people. My advice, apply VERY early... like 6-8 months at least. Then when you get screwed out of your trip and money, write your congressman/representative and let them know about it.

I submitted my application for a passport on March 2nd through my local passport agency. After being told it would take approximately 6 weeks to get back, I sit here devastated more than 12 weeks later. The passport 'might' arrive the day of my departure which does me absolutely no good. There is no complaint department I could be forwarded to (surprise, surprise) so apparently I am just screwed. The government has cost me more than $2000 because they are understaffed and incompetent. If anyone knows if there are any other venues for complaints, please let me know. This is entirely unacceptable.