Here is a letter I had sent to the USPS inspector's office and the Bell facility in California:

To Whom It May Concern,
On July 31st, 2010 I mailed out a package media mail delivery (tracking no. 03093220000122000125). The Amazon.com customer never received the package which was supposed to reach Maryland. According to the confirmation-tracking number, it left the Bell facility (East Los Angeles) and apparently never reached its destination. It is now September 3, 2010 and she never got her book. The customer filed a claim against me and I had to refund the money ($93.99)!!! I contacted USPS consumer affairs and they never got back to me!! What kind of an operation are you running? Enclosed in this envelope is proof of the book I delivered and tracking number. Here is Amazon.com phone # 866-216-1072, you need to call them and explain that it’s USPS responsibility to deliver mail out securely!! Someone needs to refund the money back to me $93.99 because the book left the Bell facility in the hands of a carrier so he/she had the book!!! If you do not resolve this problem then I will go to higher sources to get this problem resolved!!! This is totally unfair and unjust!!! You say to get insurance for high priced items being shipped. We shouldn’t have to BUY INSURANCE if you had tight security in the first place. Is getting insurance stating that it can possibly get stolen within the postal service? The package was in the hands of a CARRIER and NEVER REACHED its destination which CLEARLY indicates it was stolen within the post office facility at BELL!!! THIS TELLS ME IT IS YOUR RESPONSIBILITY TO REFUND THE MONEY ($93.99) SINCE IT WAS LAST SEEN AT THE BELL FACILITY AND NOT AT THE CUSTOMER’S HOME IN MARYLAND!!! HUMMMMM!! BELL, CALIFORNIA IS NOT EVEN CLOSE TO MARYLAND!!! I PLAN ON MAILING THIS LETTER TO UPPER MANAGEMENT AND FURTHER UNTIL IT GETS RESOLVED, THIS IS UNCALLED FOR!! LOGIC TELLS ME IT WAS STOLEN WITHIN THE FACILITY!!! According to the tracking info: “Your item was processed through and left our BELL, CA 90201 facility on July 31, 2010. The item is currently in transit to the destination. No further information is available for this item.” IF THE ITEM IS CURRENTLY IN TRANSIT THEN IT’S IN THE HANDS OF A CARRIER!! COMMON SENSE, THEREFORE I HAVE OBVIOUS REASON TO BELIEVE IT WAS STOLEN WITHIN THE POSTAL FACILITY AT BELL!!!