Even though my 90 year mother's local phone service was turned she continued to receive bill from Qwest. When the service was cancelled via phone call she was not told that she had to contact the long distance provider seperately to cancel the service. When Qwest was contacted about still receiving bills 2-1/2 monthes later, that when we were informed that the Long Distance Provider had to be contacted seperately. We were told to call USBI. However, when USBI was contacted they said they just do the billing and the actual service provider had to be contacted, which turned out to be US Telecom.
So upon calling US Telecom, we were told that Qwest didn't have to tell us that we needed to call them (US Telecom) seperately. That they (US Telecom) wasn not regulated by the government. What a big rip-off scam by Qwest and US Telecom. Qwest contacts out to US Telecom for long distance service for Elderly people; who don't understand their bills; then when service are cancelled US Telecom keeps getting paid until it's discover. No where on the Qwest bill does it say the long distance is being provided by US Telecom or whatever Long Distant provided was selected, nor are there any customer service number for the long distance provider on the Qwest bill. Talk about hidden fees and big rip-offs.