Dear Sirs,
I purchased a Nikon D80 Digital SLR Camera (NKD80USA) from USA Photo Nation after a long telephone conversation with their sales department. I paid the price for a domesic model with all the accessories.
When the camera arrived I checked the serial number and found that it was a grey import and not the official USA model. I called USA Photo Nation to ask why and they agreed to send the offical USA model in replacement. No apology or anything near it !
Since USA Photo Nation had made the mistake I did not expect to have to pay anything to have the replacement shipped etc. USA Photo Nation did not mention any charges or ask approval for any additional amounts. A few days later I discovered that USA Photo Nation had charged an additional $1,200 to my credit card to cover the replacement camera until I returned the grey import. This charge was not requested, agreed or authorized. I returned the grey import with all the accessories that it was initially delivered with and when USA Photo Nation had received it I called to chase my refund. USA Photo Nation then said that they had not received the battery & software with the return. I distictly remember packing all the accessories and double checked to make sure I did not have two batteries. I called their customer service department (Michael & Monica) to explain that I had packed all the items and they agreed to process the refund in full and that I would receive an e-mail to confirm. I did not receive any such e-mail and no refund appeared until over a week later. When the refund did appear it was $100 short of the full $1,200 !
Dealing with USA Photo Nation has been an absolute nightmare and I would advise anybody else to keep well clear of this company. Their business practices are extremely unethical, they do not deliver what they agreed to deliver, they make unathorized charges to your credit card and make false claims.
USA Photo Nation should not be allowed to do business in this way. I would consider them to be fraudulent.
J. Singleton

Low prices advertised "in-stock", only there email says "Backordered". They want you to confirm the order and try to talk you into other more expensive equipment. I told them to cancel my order, their man says why, we have them in-stock. I asked why the camera was not shipped to me, he asked if I was an amature or a professional. I told him to go no further, Cancel the order. I had already followed their instructions and sent them an email requesting that the order be canceled. When I looked up the order it was still listed as backordered. I convinced them that I would not pay for cancellations or anything. They said that they canceled my order... I hope that they made no charges against my credit card.

Scammers!!!

I've placed an order for Nikon D80 body on USAPhotoNation.com. The price posted on their website was really competitive. Next day I've received email informing me that the order went into backorder and that I can cancel or wait 4-6 weeks. After 7weeks I called them and asked about the status. The person taking a call said "It is canceled... o no, it is in backorder, you need to wait 4-6 weeks". I've told her that I already waited 7weeks, and she answered "I don't know, you need to wait 4-6 weeks from today." She couldn't help me to understand what is happening with this order at all, so I've sent an email to their service dept. Next day I'm receiving automated respond "Dear valued Customer, This is to verify that your order has been canceled. Your credit card will not be charged. Thank you. Customer Service" That just proved they didn't take this order seriously at all. They just posted competitive price to have more people browsing their site. They wasted my time, harvested my credit card data, and used me to boost their visitor ratings on the internet.
I just wanted to make more people aware of USAPhotoNation.com practices.

I recently placed an online order with a company called USA Photo Nation for a Canon Powershot A640 camera. The reason for me buying from this company is that they had the lowest price. After I placed the order, I got an email from the store asking me to call them. I talked to Jamie at 800-872-3143, Ext. 214. Jamie asked me why I was buying a non-domestic camera. He told me that the price is for a camera that is supposedly comes without the manual, software, or the accessories that are usually bundled with it. I confirmed that I didn’t need the accessories. But then Jamie said that the camera has menus in Japanese and can’t be changed by user.

This is strange as language can be changed with the camera menus. At this time I told Jamie that I thought this was a scam to get the lowest prices listed on the web and attract customers. Jamie rudely said that he won’t listen to any of my complaint and will cancel the order.

I went back to their web site and nothing is mentioned about the camera having menus in Japanese. I believe that the person was actually lying (I doubt they sell cameras in the US with menus in Japanese). I believe that this is a simple scam whereby they have the best price on the web and then talk the buyer into buying what is usually bundled with the camera.