I’m having the same issue with USA Wallpaper. They use yahoo small business for their site, so complaints can be e-mailed to: [email protected]. I hope this helps everyone who has been ripped off by USA Wallpaper.

Ordered wallpaper in April 2009. Company stated wallpaper was on back order. June 16, 2009 paper still on backorder so order was cancelled. Still have not received refund as of 8/18/09. Multiple emails and calls have been made to company who says that the paperwork is in the accounting department and they do not have any idea when it will be processed. According to BBB the company only has 4 employees so the accounting dept. excuse is BS. I can't believe that this company can continue to rip people off and still stay in business. Don't order from these people!

I got wallpaper for the bathroom in January. I ordered the wallpaper and the border together. I received the wallpaper, but I never got the border. I called in February about the border and they said that it was on back order and would be in, in 1 to 2 weeks. It never came. I called today (June 4) to ask if I could return the wallpaper because I never received the border and was really annoyed. The lady on the phone said I could not return the paper because it was past 30 days of the purchase. I said that I don't need the paper if I don't have the border. I also asked when and if I should expect the border. She said in 1-2 weeks. I told her that that was ridiculous and that I wanted to speak to the manger and she said she was the manager. I said I wanted to speak to her manager and she said that would be the owner and that she was not there. -I definitely would not recommend using them. Does anyone think this even remotely reasonable?

I ordered a Butternut and Blue valance (made by Park Designs Model Number PRK-461-47) back in March. The USA Wallpaper customer service department notified me that the item was discontinued and out of stock. The customer service agent told me that she was not authorized to issue a refund, but that she would send the refund request to the accounting department and they would process the refund request the following month (April). It's now May and still no refund! I have contacted the merchant again and the customer service department is unable to explain why the refund has not been issued. She again promised to send the refund request to their accounting and told me I was welcome to call back in a couple weeks to follow-up on it. According to the customer service agent I spoke to, there is no way that I can talk to directly to accounting to get the problem taken care of promptly. After three phone calls and numerous emails to the merchant, they have still not issued a refund for the merchandise that was never shipped. Poor, poor, poor service. I will never do business with them again. Thankfully I only got screwed out of a few dollars. If this had been a major purchase, I don’t know what I would do.

Like so many others, I have had nothing but delays and excuses when the mdse I bought was billed to my Paypal account before being shipped, was only partially shipped and the part I got was defective. After many emails, many phone calls, and many broken promises by "Debbie" I filed a complaint to the Toledo Better Business Bureau which I advise you all to do as well.