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rick2010
August 11, 2010
Refuses to pay
two years ago I was involved in an rear end collision, ( I was the one who got rearended) the guy hit me once and when i was getting out of the car he hit me again. This caused injury to my self (shoulder and back) I was being treated for both injuries until USAA decided it was not going to pay anymore even though all the doctors said i still needed treatment. Two years later they still have not paid for my time loss, they just recently paid part of PT (2010) and now they are refusing to pay for time loss saying I never requested it, when confronted with documents showing i did request it. I was told now I need an IME to see if the injuries they ahve been paying for are due to the car accident. ( two years later) I have now lost my home, my cars because USAA refuses to pay my time loss and other policy items. I have to fight with my own insurance company, have not even had to fight with the other one yet... Your insurance company is suppose to stand behind you and be there when you need them. Not screw you over.
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weif
July 30, 2009
USAA Claims Fraud - Falsifying Documentation to the State
On April 5, 2004, A USAA "insured" motorist backed into my classic car. She backed into it hard enough to push my stationary vehicle several feet sideways.
USAA had an insurance adjuster look at the car, and claimed it was a total loss. I objected to this, provided USAA demonstration of the value of the vehicle and that this value exceeded the cost of repairs, even at their adjuster's highly inflated rates.
USAA responded to this with a letter stating that their final offer on the vehicle was less than half of the cheap estimate on repairs, and that if I failed to deliver the vehicle and title to them within 14 days, they would start charging me a storage fee, even though I was in possession of the vehicle and not storing it. They stated that my failing to deliver the vehicle to USAA in the allotted time, that I was agreeing to these terms.
It took two calls from my attorney to get USAA to agree to pay repairs or replacement value on the vehicle (repairs were cheaper). USAA then sent a check marked "full and final on all claims" for less than than the agreed amount.
It then took three letters, the final of which was a threat to take their uninsured client to court before a corrected payment was sent.
In all of this, USAA had agreed that the vehicle was not a "total loss." However, after the final check was mailed, USAA did file a "total loss" agains the vehicle with the state. I discovered this in January of 2009.
It took a month of phone calls to USAA to finally get them to agree to correct this "oversight." They said they would send me a copy of the letter they sent to the Montana Department of Motor Vehicles. It took several more calls to USAA to confirm that they had sent the letter, and then it was a fight to get a copy, but I finally did.
I have checked again the the DMV, and have discovered that not only did the DMV never receive the letter from USAA, they have no record of the call USAA supposedly placed to them on February 23.
This issue still has not been resolved, and USAA seems to have no interest in this. This is how USAA demonstrates their "values of service, loyalty, honesty, integrity — and doing the right thing because it is the right thing to do."
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