USAA also sold my loan to US Bank. I was told that they would not. I am not pleased with US Bank.

I sat next to a VP on a flight out of San Antonio. I asked him why USAA does not provide notice to applicants.

He responded that it is standard industry practice and that they would lose their competitive advantage. They regret that they must use deception, but until regulations change ... they have to continue to "lie." There CSRs are instructed to deny the practice.

I agree with all of you!!! I do not see how this company is still allowed to practice anything!! On 10-19-09 a elderly woman tboned my husband in a intersection, she then left the secene of the accident and then was found two hours later and was still not aware that she had a accident. She is insured by USAA. We have been contacting them for four days now and they will not return a phone call...the adjuster became angry because I was complaining at her inability to do her job and then said..."Well maybe I should just find your husband neglegant". They have done nothing!!! We got the police reoport and sent it to them and it plainly states that she entered into the intersection against a red light, my husband swirved to avoid the accident and was unsucessful and that she left the scene of the accident and was found two hours later and was still unaware she had a accident. Thats exactly what the police report states!!! No way to look around that.
This woman was not punished for hit and run because quote "She's old". Her family stated to the officer that due to her unstability, her medication and her medical conditions...that any number of these things could have contributed to the accident. The officer is even suggesting that she go up for review to even hold a NC DL. USAA is still dragging thier feet. My husband was injured in the accident and has medical bills and time lost from work. The vehicle that the old woman hit was the only way we have to haul around our three small children not to mention all three of thier carseats were in this vehicle. On top of that we are supposed to be moved out of our current home into a new home by next weekend. We have left NUMBEROUS messages with the adjustor...and they WILL NOT call anyone back. And when you get upset because they will not do thier job they will just hang up on you...or like I said above threaten you.
Now we have Geico which is a great insurance company...they started right away to deal with the claim...and did their investigation and closed it in two and a half days. There is no reason USAA can not do the same thing. We are waiting for them to call today by 5pm to tell us they are excepting liability and going to take of the things that need to be taken care of or we are getting a lawyer.
I feel sorry for those in the future who have to deal with this company. I think someone should do something...but no matter how many times you call to complain still nothing is done. What are we supposed to do????

USAA claims i owe them money when i do not. I had a checking with them and now they are saying i owe $500 to them. I am free and clear of them. I dont understand why all of a sudden a "good" company would do this.

USAA from my account and locked me out of my online access on 7/28/09 and nobody tells me why? On 7/30/09 after calling for serval times they tell me because I had supicious activity on my checking account. I moved over 100k and then withdrew it and the deposit only 40k, to my brokage account. Made 3 trades and then when I am getting ready to sell my stocks my account is frozen. They stated I need ID for me and my wife. Faxed them on 7/28/09 was told it would take 24 to 48 hours to verify this and my account would be open. Well after 48 hours my accounts was locked, and then I was told I would be assingned to a fraud investigator within 5 business days. I work at a job that requires much attention and have 40k frozen makes me parorniod. Nobody can tell me anything execpt to wait and somebody will contact you.

A little less than a year ago, July 21, 2008 to be exact, our home burned down due to what the fire department claimed as a faulty stove. My husband contacted USAA not long after the fire to report the claim on our insurance. Since then our fight has just been a down hill spiral. We had 3 different adjusters at first, 2 of which were extremely helpful and basically felt our pain of losing everything. The other one, the cause and casualty adjuster could not have been worse. He looked at me and my husband like we were rats. About a month after the house burned down we got a call from our first adjuster telling us that the insurance would be paid out and we would be getting a check within a week. The next day he called to let us know that the check would have to wait as I had not given my statement to the cause and casualty adjuster to date. A week later, I gave my statement only to hear that it could be 4-6 weeks before everything was processed again. 2 months went by and we hadn't heard a word from the insurance company, by this time, we've bought new furniture and settled into a rental house, but now we have, not only our old bills but new rent and furniture bills as well. Our bills started piling up. We got behind on our rent, due to the insurance not paying on time and eventually had to move out of this house because the landlord could not wait any longer on them. We moved into a rinky dink duplex and lived there for a month while having the same problems, the insurance would not pay out. By this time, 5 1/2 months have passed and we have barely seen a dime from the insurance company and we have yet to hear a word from them. Christmas was coming up and my husband and I were to the point of filing bankruptcy due to the fact that we could not make ends meet because of all the bills piling up. We had to take out cash advances to buy our son anything for Christmas. And all this time, we're still fighting with the insurance company. One day we'd hear that it was the stove's fault, they were going to sue GE for a faulty stove, the next we'd hear that they had never said that and that they would continue investigating. We had even contacted an attorney for assistance, we wrote the insurance commissioner, we did everything we could thing of. Right after Christmas, the owner's of the duplex we were living in sold the property and the new owners decided to evict everyone so they could remodel and raise the rent. So now, our third time moving, we rented another house on a short term lease as the insurance company has told us that it should only be a few more weeks and we will be receiving a check. Those few weeks pass by only to be followed by a few more weeks until finally our lease runs out and our landlord has all ready rented the property to someone else. By thsi time, we've gotten mixed statements from our NEW (by this time our 5th) adjuster who says to my husband one day the decision was made to pay out and then 2 days later tells me that my husband is a liar and she never said that and to think any different then I am crazy. Here we are not, almost a year to date since our house has burned down and I got a phone from Stephanie, our adjuster, who rudely stated in a voicemail to me that our claim has been denied and we will be receiving a letter in the mail. One year, a year of fighting, and suffering and we won't see a dime. After being insulted, called liars, and told that we are stupid by customer service, treated like criminals during the whole investigation, no assistance, and no caring. We just lost everything, our entire lives were in that house and they show no compassion. What kind of business can do that?