Our new 3 month old car got hit from the rear by a USAA customer who was also hit from behind. However the USAA customer did not take the particulars of the 3rd car so we claimed USAA instead. USAA came back and denied our $150 claim for a bumper trim replacement, claiming that their customer was not at fault as she was pushed into our car. I disagree with that decision as her customer WAS AT FAULT for letting the 3rd driver go.

USAA has been terrible to work with as their customer service representative keep insisting that it was not their customer's fault without pursuing beyond that fact. Their lack of decisiveness to settle a small claim amount has let to this complaint that may cost them much more.