I was promised a free airline ticket at the phoenix airport last year all i had to do was sign up and i have been fighting this ever since and recently i took a trip and they are still doing the same thing at the airport. I have many emails i sent and talked to usairways they refuse to help. They won't investigate who signed me up, they send response that have nothing to do with my question and when you call they can only state did you read the cardmember agreement let me see NO i did not have the agreement when i signed up ...
I FIND THESE RESPONSES INTERESTING ::::
> >Thank you for contacting US Airways. > >We are sorry to hear of the difficulties you encountered when you >attempted to use your companion certificate. > >Availability continually fluctuates, so it's not possible to know what >fares might have been available when you were trying to make a >reservation and use your companion certificate. > >In answer to your question, the discounted websites buy airline seats in >bulk, and they determine the rate at which a seat will be sold and the >terms and conditions of the ticket purchased, which is why a discount >vendor may occasionally have a seat open at a lower fare than the >airline. > >The tickets you purchased from Travelocity (confirmation ****) are >non-refundable, and we regret to advise you that we are unable to refund >any portion of the tickets you purchased. > >Thank you for being a member of our Dividend Miles program. > >Best regards, > >Cheri >US Airways >Dividend Miles Service Center > > > >Original Message Follows: ------------------------ > > > > >I did call to use companion tickets, I am so upset with this i was told >i purchased the tickets but since i spent 240 which total cost was >279.80 per ticket I did purchase the ticket on my usairway credit card >, they said no and also travelocity which is through uswest part of >uswest i was told i could not use through them but when i called to make >reservation it was going to cost me out of pocket to go to oregon june >3rd to june 6 sunday 800.00 and then i can use companion ticket for >99.00 and so i asked how much would i need to buy more point 1100.00 i >need 5000.00 points okay this is a ripoff again all i am asking was to >use the ticket, I am so disappointed in this company, i knew as soon as >you said call them this would happen i am talking about going to oregon >wednesday through sunday 5 days, (( I can purchase through a company >travelocity that is part of uswest for 279.80 total cost with tax, how >is it that your company charging me these high prices, you are a >affiliation of travelocity, ..I called customer service usairways all the >Representative told me did i read the cardmember agreement over and over >like i was stupid. .. I am asking please i have charged the total >tickets on my uswest card why can't i get you too credit atleast >$180.00 then truly i already purchased 2 tickets 279.80 Total 559.80 >-99.00 would be a credit from your company 180.00 on my credit card. >180.00 I am not asking for anything more I am asking for what is fair >on this i have worked on this for 2 years i have been so frustrated when >it is so simple .. Please let me know what can be done . you can see the >charges on my card the tickets i purchased > > > > >> > > >
Example from USairways :
Date: Fri, 3 Apr 2009 09:44:01 -0700 >>From: [email protected] >>To: om >>Subject: Re: DividendMiles >> >>Dear Ms., >> >>Thank you for contacting US Airways. >> >>Companion certificates cannot be used on line at this time. Please call > >>US Airways at 800-428-4322 to make a reservation using your companion >>certificate from your credit card company. >> >>Qualifying companion tickets must have a 14 day advance purchase with a > >>2 night minimum stay. The maximum stay is 30 days or travel must be >>completed within 30 days, whichever comes first. Black out dates apply. > >>The minimum base fare of the original ticket is $250.00. The >>certificate is valid round trip on any published route for any city >>served in the contiguous US or Canada. This excludes Alaska and Hawaii. > >>The companions must be booked in the same reservation as the credit >card >>holder listed on the certificate. >> >>Certificates must be sent to US Airways and postmarked within 24 hours >>to guarantee the ticket. Please include the record locator or >>confirmation code, the name of the passengers, flight number and date >of >>travel. US Airways is not responsible for lost or stolen >>coupons/certificates. Mail the certificate to the following address. >> >>US Airways >>Attn TBM >>799 Hanes Mall Blvd >>Winston-Salem, NC 27103 >> >>Thank you for being a member of our Dividend Miles program! We look >>forward to assisting you with any future needs. >> >>Best regards, >> >>Jaymie >>US Airways >>Dividend Miles Service Center >> >>Original Message Follows: ------------------------ >> >>Since i applied for the dividend miles card i have not received my free > >>ticket companion, now again this is not free ticket it is a 99.00 >>companion please let me know. >> >> >> >> >>
THE PERSON SIGNING PEOPLE UP THEY ARE GETTING COMMISSION SO THEY CAN SAY WHATEVER THEY WANT AND ARE STILL DOING THIS TYPE OF PRACTICE... JUNE 2009 STILL AT PHOENIX AIRPORT SELLING CUSTOMERS FREE AIRLINE TICKET...