dealing with U.S. airways for my lost luggage ON A DIRECT FLIGHT! the rudeness of the phone personnel is to say the least, unconscionable. the tones of their voices make it sound like my fault. like to meet RICK in person. see if he has the guts to talk to myself or my husband face to face like he did on the phone. said to me look here ma'am.. i cut him off there and called my husband. he then called RICK. RICK said he just got done talking to me and " THIS IS THE WAY IT IS...", ! SORRY, RICK, that is not the way it is. we paid $25.00 to put my luggage underneath, checked in 4 hours b4 the flight, and you dog crap for brains morons still cannot get the luggage on the right flight! then to talk like total idiots. please! STAY FAR FAR AWAY FROM U.S.AIRWAYS...THERE R BETTER AIRLINES AT BETTER PRICES WHO REALLY WANT OUR BUSINESS.