I ordered my daughter's birth certificate back in August 2010. I paid the money and filled in the blanks so to speak. When I didn't hear anything after a couple weeks, I called back to see what the status was on my order and they came up with some new paperwork I had to fill out and fax back. Well not only did I fill out the forms and do the notory they ask me for, but I faxed a copy as well as mailed a copy to be on the safe side. (I live in Texas and my daughter was born in Cali.) Because I needed it asap for her school. Anyway after almost a year now of waiting and calling with no return phone calls and still no birth certificate, not to mention unanswered emails; I was finally able to get through to somebody via phone. She gave me the runaround (big surprise!) Told me that they never received the papers that I made double sure that they would recieve plus said that I could not get a refund because it had been a year ago. WTF!!!???? My husband called them back to talk to them and they told them either they talk to me or they don't talk to nobody then hung up in his face!! WOW!!