I placed an order and paid for it by credit card. 8 days later I tried to call and get the status, and could never reach my salesperson. Another man gave me a tracking number which turned out to be false. When I finally got hold of my salesperson, he told me the freight company had taken the order to the wrong location. Then he told me the freight company was going to charge him more and said he could just refund me. I told him that I had a customer waiting for (now) 9 days, and he just needed to get the order going. He said he was going to try other freight companies, but the next day he said it was a hassle and he would just refund me. He didn't care that THEIR actions had inconvenienced me and my customer. Looking at the other complaints here, the part was probably junk anyway. I am going to post this complaint on ripoffreport.com, BBB.org, etc. Scum-bags like this need to know that the modern customer has the internet to voice complaints, and we don't have to tolerate such poor service.