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Susan E. Kahwajy
October 10, 2009
Issues with Car Safety and HIPPA
I recently traded in my 2007 Chevy Cobalt for a 2007 Chrysler Sebring. I had to travel 30 miles to this dealership who stated that he felt he could get me into a "new" vehicle. When I arrived this changed and he only showed me the "used" vehicles on the lot -- I had some credit issues so didn't mind as long as it was a "good" used vehicle as the one that I was trading in had been purchased new and was in excellent condition. The Sebring appeared to be a beautiful car and initially drove well but as the days went by after the purchase, I found issues with the console lights - still having problems with this - noises in the engine, front end, electric window and now the brakes and I've only had the vehicle for 3 weeks! Also, the vehicle that I traded in was sold to someone with documents that had my personal information on it. The individual who purchased it had problems obtaining financing and contacted "me" about the vehicle - I believe this is a violation of my rights as the new owner should not have the contact information for the previous owner - isn't that correct? Needless to say, this caused some problems. Instead of taking my vehicle all the way out to Los Lunas (60 mi RT) I was able to take it to a local associate dealer - Larry Miller Dodge to have work performed. Today I found that my front brakes are at 25% and back at 15%!! Per Larry Miller Dodge, the state lan law for used cars requires that when a used car has a lifespan of 50% or less the dealer must replace them with new brakes - I asked that Brad Francis allow Larry Miller to replace these brakes and pay for the cost so that I can have this done closer to my home but the GM, Ed Torres, told me that I had to bring this vehicle to his location all the way back to Los Lunas to "make sure" that this was really needed and not an error! This looks really bad to me because they don't trust their fellow associate dealer - why? Also I feel that Brad Francis is jeapardizing my safety by making me travel 30 miles with brakes that need to be replaced. Also, it appears that Larry Miller has one or two new vehicle models with rebates that probably could have worked for me and gotten me into a new, more reliable vehicle without the problems. What can I do about Brad Francis to resolve this problem? I've had nothing but problems with them and this will be my 4th trip there totally 360 miles now.
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