Saw commercial on TV for US Fidelis with Nascar driver Rusty Wallace advertising for them. Must be legit if they have a Nascar right? Well i guess not. I should have just given a check to my local charity because at least I know it would have gone to someone who actually needed it. Not a company who prides themselves on being one of the 'top' warranty companies out there. This is what happend to me and I am sure to alot of their customers.

I bought a 1998 Jeep Grand Cherokee for my wife to drive. It seemed like a nice vehicle with all the features that we wanted. Paid 3000 for the car, less then the bbv as stated by Kelly Blue Book values. Then I decided since we were running our lives with hardly any extra money, yea i'm going to blame the economy, we would by an extended warranty. I called US Fidelis, who is also Tier One Warranty, and purchased the warranty. They sent me a contract via mail and said I had 30 days to cancel, who has tested that possible lie? anyone? If so good luck.

I read over the contract and saw that within 30 days of contract a local repair facility must do a service on the vehicle and record mileage and vin on their paperwork. They did not tell me this it was written in their long contract. I did so as to not give them an out if I needed a claim. I am sure this is another way they get out of paying many claims. again anyone tested this part of their scam? Back to my story.

I was driving my vehicle 80 miles away from home when the underside of my vehicle caught fire. I pulled over to the side of the road to put the fire out, and with my fire extinguisher put out the flames. I did not attempt to restart the car, which never died, I turned it off. First thing I did was call AAA. Tier one has roadside assistance, so they claim, but decided that I would use AAA since I KNOW they are a reputible company.

Highly recommended to use them, well worth the $125 a YEAR. Towed the Jeep to my local repair shop, which did the first service, and called Tier One. They told me that the repair shop must determine the cause of the failure and report to them with it and also what it would take to repair. The repair facility was very cautious to take on this job. They have done this before with them and had bad results.

I did not have a choice at this point the truck was there and it needed to get fixed. They proceded to check for what went wrong. First they discovered the engine would not turn. Pulled the starter and decided that the trans needed to be pulled to make sure which was not turning the engine or trans. Pulled out the trans and transfer case, now the motor would turn. Result is that the trans is sized. New trans is needed.

Now they had all the info they needed to get the ball rolling with the warranty co. They called the warranty co. to discuss what needed to be done. After being on the phone for over an hour, the warranty co. said they would send out an adjuster, not a mechanic, an adjuster. The 'adjuster' arrived at the repair facility to check out the vehicle.

Looked over everything and then left. The repair facility recieved an email the next day saying that the claim was denied because the transmission lines were removed from vehicle and that caused the trans to overheat. Well of course they were removed. Did he not see that the transmission was on the ground out of the vehicle. The cooler lines are only a couple of feet long I don't think they would have been able to reach the transmission at this point.

So here I am with a vehicle that I bought for my wife and kids to drive around in and the only way I can do so is if I pull it with a strap behind by single cab truck, which we all won't fit in. I also have to pay the repair facility for the removal and diagnostics of the Jeep. Lets see I bought the vehice for $3000, paid $2500 for a warranty, paid over $500 for misc. repairs after the warranty to make sure that all was in working order on the Jeep, and now another $750 to the repair shop. That adds up to $6750 for a vehicle that I bought just three months ago.

For that kind of money, $2250 per month, I should be driving a bentley! So I think if you need to spend money on a warranty the best advise I can give is to give it to a local charity. Thats where my Jeep is headed. Also Rusty Wallace you should be ashamed of yourself for representing a company that screws hard working americans out of their money. Very sad that after over 30 years in racing you are siding with a company that does this.

I saw their commercials on TV so I thought they were legitamate. This company (USfidelis) sold my contract without consulting me. I was sold to a company by the name of Safe Ride Warrenty. I had taken my car to the shop and the general manager of Crysler had to argue with the company about having to pay the bill on my car. They refused even though the parts that were fixed were in my contract. I had to pay crysler myself . It ended up costing me over 2, 000 dollars. They fefused to pay a cent. They are a scam!!!

I declined their offer two times but they kept calling back and finally offered it to me at a thousand dollar discount over the initial price they tried to sell their extended warranty for. I only accepted and allowed my Credit Card to be charged if they would guarantee FULL money back before the evalution period ended to which the male salesperson agreed.

Here is what you should be aware of and why I canceled my contract. Note they did try and charge me a $75.00 fee but I had recorded where I was promised a full Refund and threatened to go to the Attorney General and BBB so they did refund me the amount back but in their paperwork, that I received AFTER agreeing to the warranty trial it said there would be a fee that you would have to forfeit. Beware of this before trying the warranty.

First of all realize that there is a fee to look at the actual warranty whether you accept or decline. Second in their definitions be aware that "Breakdown" does not include normal wear. In other words if you have your air conditioning or transmission break down at 140, 000 miles and a representative of US Fidelis or a repair person says it occured due to the age of the vehicle, NORMAL Wear then US Fidelis will NOT COVER IT. Folks that covers just about everything. USFidelis in their commercial leads you to believe that any repair will be covered but the actual paperwork you get after your commitment says that anything that is declared trouble account of normal wear will not be covered. They have an out written in the contract definitions of breakdown.

Unless you want to waste your money forget this Warranty. Two additional things. Other ways that US Fidelis can get out of paying for your legitimate breakdown repairs are written into the contract that you agree to by taking the service. First they send bottles of Oil Treatment (like Slick 50) and you have to put this in your automobile right away or the warranty is voided and they keep your money and will not pay for anything. Also if you don't maintain regular 3 month or 3000 mile oil changes then they have an out. You have to keep accurate records, maintain receipts and everything cause you better believe they will challenge any payment.

In short there is very little chance, under their guidelines, that you ever will have any event that would qualify for them paying for it. Most breakdowns or problems WILL be considered or written off as Normal Wear.

If you don't believe this go ahead and take the trial, pay the fee for looking at their papers, and carefully look at the definitions in their contract. I spoke with service personnel at local auto dealers who stated that they have yet to see any breakdown that was covered by US Fidelis but every case they saw was considered due to normal wear to the vehicle.

Sales man told me that im covered bumper to bumper but when i needed them to cover several repares they said than none of it is covered. I have tried to get my money back but no luck. THEY ARE A BUNCH OF LIARS.