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matros9
November 16, 2010
No delivery, no responsible, cheap fake service
I have never thought about the possibility of paying for such a bad service in usa, but after trying to send some packages to South America, I know that one of the worst services I've pay for in my life is: USPS - Express Mail International Service. They charge me a total cost of US$ 120 for two small boxes and told me through their web site that It was approximately (this is very important) delivered within 3 to 5 business days. I had a bad experience in march 2010 (they lost the package and respond me 3 months later) but a good one in April so I though the bad one was bad luck. I decided to send two packages in November 3 paying for the tracking number and insurance. On November 16 I realized that one of the packages was lost and the other one was in Chilean customs. When I asked USPS if they were responsible for delivering the packages they told me that they couldn't do anything once it is outside US. So, my question is how they can offer a service that they can't be responsible for... sure, they will tell to me, we are responsible because there is a US$ 100 dollar insurance that will be paid if the package is not delivered, but what do they do with my main concern and the service I'd paid for> send a package to an address in South America. It is tricky because with this system you can charge many people, but you aren't sure that the service will be completed, so sometimes it will some others it won't, sometimes the insurance will cover the goods and others it won't and that's it...who cares about it because we have insurance if there's a problem, but not everything is about money. USPS is playing with customers that are worried about delivering a package internationally, not about the money they will give you back if there's any problem. What if the package you are sending doesn’t have a great monetary value but sentimental, who cares about the main service that it is being sold, nobody... Can you trust USPS when sending a package outside US? In my opinion and experience, you can't because they are not able to provide immediate information once it has gone outside US, they should charge for just sending the package to the country you want to send to... "sorry there's someone else in charge now, but if you want we can't ask for more details of where your package is or if it will be delivered someday"... "give us 5 business days to see if we have additional information, but if we do not contact you within this period of time give us a call back..." what's all this bull#$%. And what can I do now Mr. Supervisor of USPS? Well just wait and have patience sir... they are laughing of customers every day. USPS PLEASE DON'T OFFER PEOPLE SOMETHING YOU ARE NOT ABLE TO GIVE.
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