USPS
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Category: Other
Contact Information
California, United States
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USPS Reviews
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Nuttzz
June 24, 2011
Misdelivered Mail
I had ordered a few Blu-Ray movies from amazon.com over the past week and kept on eye on tracking via the online website to see when they would be delivered. I noticed on one of the items that USPS had delivered one of my items so I went out to my mailbox only to find that nothing was there. I thought it was odd so I waited till the next day and still no packages and I saw that one of my other orders had been marked as being delivered as well.
I called USPS to report that I didn't recieve my first package and wanted them to track it down. I get a call later and the lady at the Mission Viejo post office tells me that the mail man seemed to have looked at the address on the mail and saw that my name wasn't the same as my girlfriend's (we live together in the same apartment) and decided not to deliver the mail to where it was addressed to but deliver it to a totally different apartment number that had people with the same last name as mine. My apt #was 267, they delivered it to 530? I don't understand why they would do that. Anyhow, I waited another 2 days and called again to follow up. The lady at the post office said she would contact the mail man and see if he can get my packages.
I get home from work and check my mail only to find all the contents of what was now 3 missing packages. Envelopes were gone and the movies were sitting there. No packing slips or receipts. One of the movies had even been opened from the shrink wrap and when I opened the case there were fingerprints all over the CD indicating that the people in APT 530 had actually watched the movie too! I also recieved a post it note from them saying sorry, we accidently opened your mail, we dont have the envelopes. Here are your movies. While I was glad to get my items back, I was still pretty pissed that 1) my mail was opened by someone other than myself and 2) one of the 3 movies I had bought as NEW was opened and used as a result. Guess theres nothing I can do about it. But to me it was totally wrong for it to have even happened in the first place. If the address on the envelope was incorrect or had the wrong name its one thing. But that wasn't even the case. =/
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petercc0
June 13, 2011
Useless lack of information
USPS were entrusted to deliver a document package from Florida to the UK, 3sheets of paper in a USPS envelope.
The tracking number was given and all went well, delivered from Pensecola to Miami for transport overseas and left USA 11-30am 9th June 2011.
Tracked and checked 10th, nothing, 11th, nothing, 12th, nothing, 13th nothing !
OK, I phone their 1-800 service number 'yes sir, your package left the USA on the 9th at 11-30am'.
Replied 'yes, I told you that when we started the conversation, but where is it now'?
USPS 'It left USA 9th 11-30am, nothing else is logged'.
Me 'So you don't know and cannot tell me where it is or when it will be delivered' ?
USPS 'No, you will need to wait for the tracking to be updated'
Me 'I have been waiting 4 days for the tracking to be updated'
USPS 'Well we only have the same information as you get online'
Me exasperated 'OK, give me the USPS UK number please'
USPS 'we don't have one, our packages are delivered by a UK supplier once they are in the UK'
Me 'which UK supplier'
USPS 'I don't know'
Me 'this is disgraceful, you have been paid to transport a document from the USA to the UK and you don't know where it is and don't know who is supposed to deliver it' ?
USPS 'no, you will have to wait for the tracking to be updated, bye' and down phone.
I spend 60 minutes finding out who the supposed delivery supplier is online through various question websites.
Sure enough, I find the UK supplier and I put my tracking number in the box and it says '9th June 10-29am delivered to Miami'
No more information and this is 4 days later.
Their information is later than the USPS information by nearly 1 hour at 10-29am.
I try to email a complaint to USPS and you cannot email to USPS website without having an address in the USA.
I phone 3 other USPS and also now ParcelForce(UK) telephone numbers and USPS quote 'it has left the US on the 9th at 11-25am.
ParcelForce quote 'it is still in Miami at the 9th 10-29am'
Both agree however 'they have no idea where it is 4 days later or when it will be delivered'
WHAT AN ABSOLUTE DISGRACE BY BOTH PARTIES, BUT ESPECIALLY USPS WHO ARE THE RESPONSIBLE PARTY AND WHO HAVE BEEN PAID TO DO THE JOB.
Meanwhile, I am still waiting, no further tracking updates have occurred and my documents are urgently required.
We in the UK would say of USPS that they couldn't 'hold a piss up in a brewery'.
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Larry99
June 1, 2011
Certified Mail
Sent a letter Certified Mail via USPS. Letter arrived at delivery Post Office (32080) next day (Wednesday). Tracking ends there, letter recipient never recieved letter (which now costs me $500 because I cannot show delivery of letter). Post Office at 32080 does not know where letter has gone, left me on terminal hold several times. Called main complaint number and told that Certified Mail really is just First Class mail and really is not guaranteed delivery. Really? I thought that is why I paid the $4.00 extra postage and was told by sending Post Office that it was guaranteed. Bottom line, Customer Service at the USPS does not care that my Cerified Mail is missing because I was dumb enough to believe that they would. I suggest that if you have something that must get to its destination in a timely and guaranteed method, use Fedex or UPS. Do Not use USPS to send anything that you believe is critical or very important, USPS will disavow any responsibility for your items.
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Bere2
May 15, 2011
Mail loss
I letter was mailed to me on 24 March 2011 (Acceptance TUCSON AZ 85704 03/24/11 1:05pm).Label Number: LJ35 8767 545U S. I complained and they just reacted: ...there is no sure way of determining what may have happened. With the large volume of mail moving through our network each day, it is literally impossible to trace a single piece of regular First-Class Mail. In other word tough luck with your loss.
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IsabellaZ
May 12, 2011
RUDE PEOPLE AT USPS
I'm 9 month pregnant; I was staying in the line to pick up parcel from Des Plaines USPS. When it was my turn employee Ray took someone from the end of the line and told me to go back to the line. He was very rude and obnoxious to me. I told him that I do not fill well and she should wait her turn like I did. He told me to go back to the line and be quiet. I started yelling that this is discrimination and I would like to talk to manager, he told me to go a get one. Customer next to me - a guy - start yelling at me also that I should be quiet and that no one cares that I'm pregnant. He asked me do I at least know who the father of my baby was. I told him that this is not his f... business, so RAY kicked me out - pregnant women from the post office, not the bad-mannered guy. I went to post master, post master told me that that was my fault and I should be nicer to the other customers. Other customers can be rude to me. I called 1800 number they said the same that there is nothing what they can do. No one cares at the USPS. I called my lawyer; he said that this is government and union jobs there is nothing he can do.
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Hlonipani Masunungure
May 5, 2011
Delayed Letter
I sent an express mail envelope to Zimbabwe on 4/18 oand was promised it will arrive in 3 and a half days.It just got there yesterday 5/4.I wonder where it was all this time from Chicago on 4/19 till 5/4.Can someone explain to me.The letter is question is EG 898782306 US.Someone needs to reimburse me the letter got there too late for the purposes the contents were intended to serve.
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disappointedmucho
April 18, 2011
Missing Package
I can see why so many people are not going the route of USPS to get packages delivered. How can a letter carrier deliver two of three packages to the right address and the third one turn up missing. Maybe he/she took it for himself is my only guess! Delivery confirmation is a joke as they can leave a package with anyone and say it was delivered as addressed. Who is the one to monitor these people? And when you try to get a trace on the package, everyone passes the buck! Never again!
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drgr
March 30, 2011
Missing package
Been at this address along time. Never had anything missing. Get a new mailman and I have a package missing and I think he mis-delivered it to another address. He was very rude about it and said maybe the person with bring it to you. Never came. I filed a complaint at their 800 CS number. Wasted of time. Talked to my post office bigger waste of time. If it happens again I will file a complaint to the Inspector General about the lack of help and report my mailman and his boss for doing nothing about it and being rude. Use UPS or Fedex and pay bills online. Safter that way.
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ANGRY AS HELL!
March 27, 2011
bad service!!!
I hardly get my mail and always get someone elses. 4 yrs of this mess. It's getting worse.
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Silitare
March 21, 2011
I went on vacation for a week and a half and the USPS assumed I moved
I went on vacation for a week and a half and the USPS assumed I moved! I came home to no mail. I called my local post office and they said I now have to file a change of address form?
Why would I do that if I have not moved? More importantly, no one can tell me where my mail is. The person I spoke to says that after 10 days the USPS can send back a person's mail.
I have never in my life heard of this.
I have gone on longer vacations and never had a problem before.
This is a nightmare.
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