USPS
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Category: Other
Contact Information California, United States
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USPS Reviews
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April 17, 2008
U.S. Postal Service has become arrogant and irresponsible
I received a return to sender letter that I sent out on Apr 5, 08. The explanation was that the street address didn't exist. I searched the address on Google and the street does exist. I called the post office at Camino Al Norte in North Las Vegas. They couldn't figure out what was going on. The customer service rep at the post office became irritated at my persistent questions about how the problem was going to be solved. She said she will talk to the carrier, and that I would have to call back to find out. I explained that I should get a call back from them. What happened to customer service? I feel that the U.S. Postal Service has become arrogant, and irresponsible like the IRS.
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April 8, 2008
USPS strikes again
I just went to the Post Office (contract outlet) to purchase some postal
stamps. When I made my selections and started to pull out my debit
card, I was politely told that USPS will not accept any more
Debit/Credit cards! It was explained to me that the Post Office does
not want to pay the fee that the credit card companies charge for retail
use of the Debit/Credit card. This became effective about a week ago -
and I haven't seen anything in the press regarding this. Needless to
say, I walked out of the store without making my purchase since I carry
neither cash or checks.
So now we are required to pay for stamps with checks or cash! I will be
doing more bill paying via the bank (until they start charging for this
service).
Is there anything that the USPS won’t stoop to get more $? And, on May
12 the first class rate (among other rate increases) goes to .42 for a
letter/card, etc. I think the USPS has really gone too far this time.
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February 20, 2008
Damages to car
The rual mail carrier arrived on my property and drove under my carport. Once there she threw the package at my car then opened her door. It hit my covered car at the rear door leaving a dent and taking paint off. Estimite for damage is $450. Video was taken and postmaster states theres nothing they can do about it! Vieo is at http://www.youtube.com/watch?v=icEOAAV7s_w
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February 9, 2008
Broke my vases
While I was visiting my mother in Latham, NY in July of 07, my mother and I shipped 3 antique vases from Latham, NY to myself in Las Vegas. I purchased $500 insurance for my package. When I returned to Las Vegas very late evening and opened my package, I discovered the items were broken. I brought them over to the post office the following day to file a claim. The local employees as well as the agents I spoke with on their 1-800 customer service number explained to me that I could have my items repaired and file a claim for a repair instead of a reimbursement. I got an estimate from a local restoration/repair shop and also an appraisal on my items and turned it in with my claim form. The Postal employees accepted my claim, filled out a PS form 1000 stating that the package was insured (section B. 1a), All contents were damaged (section B.5) and in section B.6 they clearly marked that my items were presented along with the wrapping, container/package. This PS form was signed and dated by a postal employee and a copy was returned to me personally. Upon returning home, I received a phone call from the Cross Roads Station asking that I bring the items back, stating that they wanted to keep my items even though I was previously told they would not need keep them when a repair is requested. I asked to speak with a manager and talked to Jack Clark. I explained to Mr. Clark that these were delicate antiques and I did not want further damage to occur since it would raise the cost of the repair. I also explained to him that his employees informed me at the time I filed my claim that I would not need to surrender the items. Mr. Clark told me he would go ahead and process my claim despite the confusion on their policy. After several weeks I received a letter denying my claim and stating "they had no evidence that the parcel was damaged in their custody and they were not liable". I filed an appeal attaching a copy of the PS form 1000 which is validated proof signed by their own employee stating that they inspected the entire package, contents and wrapping and that they witnessed the damage to my article. Again, after several more weeks my claim was denied for the same reasons. My final attempt was my appeal to the Consumer Advocate in Washington DC. I sent all documents: PS form 1000, a copy of my insurance receipt and 2 letters from witnesses. One witness (my mother) saw me personally package the items and mail it. The other witness was my husband whom witnessed the damaged items upon opening the package. I received a letter dated Jan 18th from Cheryl Woody, Consumer Research Analyst at 202-268-7216 stating that they denied my claim once again stating that "the antique vases and packaging were not presented for inspection". The PS Form 1000 clearly states that the items and packaging WERE in fact brought in for inspection. It is a validated document signed by postal officials stating they inspected my items and that the items WERE in fact damaged. I do not understand how they can deny my claim when this evidence has been presented. I paid for a service, I presented evidence for this claim and I have documented proof of it. I feel that the post office should honor this claim and repay me for the repairs for the damage done to my vases while in their care.
Sincerely,
Barbara Hoyt
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January 29, 2008
Scam and cheating!
USPS Click 'n Ship: Nice option for people who live far from family and have to ship gifts. Also required for Fist Class parcels above 13 oz which use stamps as postage. (Homeland Security issue).
Down Side: I've paid for and printed labels and placed them in the mail system only to get an e-mail later stating postage canceled, for no apparent reason! You have to go back into the system and pay for it again. The latest rip was 2 weeks ago. I used Click 'n Ship for $4.60 worth of postage. The USPS charged me 4 times for the order. Upon complaint, they denied it. Upon 2nd complaint, I was told I would have to fax them my credit card statement to insure the transactions were paid.
This is robbery by the USPS then having to beg for your money back!!!
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September 24, 2007
Poor customer service!
Living in a little town, usually means friendly, out-going people. In Terlton, OK the USPS need to upgrade the postmaster, to one that fits the description of anything but, rude and hateful. This POSTMASTER, does nothing other than talk on the phone to family and friends. When requesting that she get off her, lazy butt, and work she gets down right hateful. Tells me I need to have my key to get my mail out because she isn't going to get the mail for me once a week. #1. That is her job to get my mail when I am in a rush and have forgotten my key, and I AM THE PRIMARY BOX HOLDER. #2. She does not need to address the customer issue to whoever she is speaking with on the telephone. I believe this breaks some kind of privacy act. I don't need the mail to pay my bills, nearly every company has the pay online service. COME ONE USPS, YOUR LOSING MONEY B/C OF PEOPLE LIKE HER!!!
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September 15, 2007
Poor service!
Years ago, when the post office started using ZIP CODES, they had a slogan, which went as follows: "Mail moves the country, and zip codes move the mail."
A few weeks ago, the United States Post Office raised its rates -- again. But this one was different. They snick in dozens of subtle changes which will greatly increase the cost of communication, especially for the small user -- for whom the post office was created.
If you've tried to mail a CD-ROM or DVD, you've probably noticed the rate went up. You are now charged because the mail piece is not bendable. If your package is not very rectangular, you are charged because it is squarish. If your package is more than a 1/4'' thick (and they won't squeeze bubble-pack through the slot for you) you are charged for that, as well. And you may well also be forced to declare the letter a "small package" and pay even more. And after 3 1/2 ounces, it's a small package, period.
So for example, what used to cost $0.53 to mail (which was already a rip-off) now costs at least $0.97 to $1.35, depending on which postal clerk you get. (They seem to be as unsure of the changes as the public is unaware of them.)
And it gets worse. Have you seen what's happened to Registered Mail and Certified Mail rates? They've gone through the roof! Increases of around 100% suddenly occurred in both cases! And these are just some of the changes. The "forever stamp" is a economic boondoggle, and the Postmaster General sounded like Alberto Gonzales trying to explain the firings of the U.S. Attorneys when asked about it.
The same day I discovered that most of my small software company's domestic mailing packaging was going to cost about double to mail, I received a CD-ROM from the post office itself, so I can set up a "post office at home." It cost the post office $0.17 to mail me that CD-ROM!
SEVENTEEN CENTS!!!
Are you getting the picture? Small businesses are PURPOSEFULLY being crushed. And the individual is being robbed. This is the very kind of HIGHWAY ROBBERY government was invented to STOP, not INSTITUTIONALIZE!
When I got home from the post office, Postmaster General John Potter was on CSPAN, speaking before the National Press Club. He made it clear that the post office considers the individual to be nothing but a destination for corporate junk mail. He also made it clear that to him, the "small business user" is a company that sends at least 20,000 pieces of mail at a time!
Are you a non-profit organization which does not want to use bulk mail, because of the inconvenience, or the cost of set-up, or the fact that you only have a few dozen subscribers to your newsletter? The post office doesn't want to serve you. Are you an individual, mailing letters of complaint to the government or to a corporation for a wrong you've been done? Expect it to cost you vastly more than it used to. Do you want to write to your Congressperson? Take out a bank loan.
But if you are a large postal user, the postmaster general has promised not just to keep your costs down, but to keep their increase in rates (for the bulk user) ZERO by increasing efficiency throughout the post office. That means, by charging an arm and a leg for the individual and small user.
But it gets even worse. The post office is also in the business of selling off parts of its business to other businesses because, well, they see it as good business. But it isn't good business for the post office's customers -- you and me.
Take registered mail, for example. Why did they raise the rates to $9.50, an exorbitant rip-off? Well, my guess is that they've lost a lot of that business, over the years, to Fed-Ex and other overnighters, because those company's two-day and three-day services are quite competitive and very safe. But they're not bonded, with federal liability for stealing or losing your mail, so really, how can those services compete with a service that has to deliver to everyone everyday anyway, for mailing important documents? The answer is: The post office HELPS Fed-Ex, UPS, and all the other carriers STEAL THE MOST EFFICIENT AND LUCRATIVE BUSINESS from the post office!
That leaves the post office holding the (registered mail) bag.
When postal rates are up for review, big business can send hundreds of lawyers to "prove" to the post office toadies that it costs vastly less to mail in bulk, and therefore, bulk mailers should only pay that "fair share." Never mind that the whole institution was built on the backs of the individual's penny-postcards. And the individual has NO opportunity to send even ONE lawyer in, to explain that BY LAW, it's NOT just the raw, calculated efficiency of mailing any specific piece that should determine the postal rate. You bet junk mail should pay for first class mail. Especially right now, when new robotic eyes and sorters are making it EASIER AND EASIER to sort what was previously impossible to sort except by hand.
The post office undoubtedly knows that new technology will make it quite irrelevant if the writing is upside down on a square envelope. Computer vision and robotic arms can straighten it out effortlessly and cheaply. But right now, the equipment they have isn't so good at that (because they didn't insist on better equipment from the equipment manufacturers) and so the rate structures are being set to reflect that, even though it's the post office's problem, and not the consumer's fault. CD-ROMs, for example, will NEVER efficiently pack into a rectangular envelope!
But it's even worse.
The post office is actively trying to get rid of its service as a tool of subversives. The post office was created as a TOOL OF SUBVERSIVES, so they could communicate without the fear of "big brother" (he wasn't called that, back then) watching them. That's why BIG BROTHER is STILL NOT ALLOWED to open your first class mail. But the Postmaster General considers the ideal situation to be where a bar code on every letter will tell where it came from, who it's going to, what service it's traveling by, when it entered the system, and so on. Total control, supposedly so they'll get IMMEDIATE FEEDBACK about lost or delayed mail.
But that way, they'll also know who your friends are.
Welcome to the biggest rip-off in history. The Post Office operates under fundamental principles set out by the founding fathers. With this latest postal increase, many of those principles are being trampled right before our eyes -- THIS generation will be the one when they'll say "the Internet destroyed the post office."
But it won't really be the Internet's fault at all. It will be Porter's. He should be fired, and the notification should be sent via email so it gets there quickly and cheaply!
Ace Hoffman
PO Box 1936
Carlsbad, CA 92018
760-720-7261
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