I have written to you on two occasions about this! I DID NOT receive this book. I could not return it because I DID NOT receive it. The first time I knew you were dunning me for the money, the invoice was address to:

Roberta Stone

Temecula, CA

The post office does not regularly deliver books to a non-address. I DID NOT get this book. I can't make it any

plainer and I do not appreciate you turning it over to a collection agency when you don't even consider my attempts to clear this up.

I would very much like to talk to someone regarding this. I am not in the habit of ordering books and then skipping out on payment.

USPS mailman was being paranoid about someone stealing my package from the front of my house. So he went all the way to the back and threw my package over our wall into the backyard with our three dogs! When I got home, my $200 CD collection was all over the yard. The CDs were damaged beyond recognition. I asked the mail carrier personally why he had done that and he said he didn't want to leave the package in the front where it was visible. I filed a claim with USPS and they said it was not their fault because it is comparable to the package being left outside and it getting damaged from rain. IM LIVID!

Do NOT trust Burbank USPS!

Sent a package to Austrailia via international express with garaunteed delivery of 7 business days and when it took almost a month to arrive due to an issue somewhere in transit and not with customs they refuse to give a refund to a garaunteed service. It has been almost 2 months and still nothing I've sent them all required information they have asked for and the refuse to send me the proper paperwork to request a refund. I continually receive the runaround from each "customer service" rep as well as their supposed "supervisor". When asked to speak to their manager, they say they do not have a manager and I have to, get this- send a written letter to the consumer advocate for a formal complaint. Nothing like making sure they receive every nickel out of this. Why is it that a trillion dollar Government branch does not provide up to date technology to handle complaints of their disfunctional processes? It's been almosts 2 months and it will be another 2 months for me to continue with this for $60. I'm sure this happens to thousands of people that most likely give up and the USPS never has to issue a refund. Imangine how many millions of dollars they are not refunding for legitimate claims on failed garaunteed services! Unless someone can help me find the means to accomplish this and I don't give up, I am sure they will keep my hard earned money in their pockets.

You would think you live in a third world country when dealing with the united states postal service .particularly with the kensington branch in Brooklyn.they are notorious for not delivering packages.then when you go to pick up packages at post office the customer service is non existent.unprofessional workers uncaring attitude make people wait on line for hours and to top it all off give you attitude when you complain.the place needs a major overhaul with regards to their staff.sups you should be ashamed of yourself you have a long way togo unfortunately people must use this service otherwise I am sure they would have disappeared many years ago like many other commercial non functioning entities.

First package was lost in the abyss of nothingness and they couldn't tell me why. Then a second package was returned to me, and they didn't know why. Everyone I talked so so *** rude and bitchy. It baffled me to how unprofessional they were. I wish there was a company that could compete with there first class prices because I would bring all my business to them. A few of them actually hang up on me! I wish I got the names of these people so i could report them. Advice: get the name and agent number of whoever you talk to, because you will more than likely be so upset you will want to report them