This was the first time I was using the USPS service being new to the USA. I wanted to send a package to an international destination (India). It was extremely important to have the package delivered to India in no more than 6 business days.

I asked the post office employee for the fastest delivery service. He told me it was express mail which would reach in 3-5 business days. I had heard somewhere that there was an option to ensure that the package would reach in exactly 2 business days, so I asked the employee about it. He rudely responded to me saying that the information hadn't changed in the last one minute and I may be in need of updating my English comprehension skills. I was quite taken aback but sent the package nevertheless. The package hasn't reached India for two weeks and I have had to suffer some losses owing to that.

I later found out that express mail has no time guarantee by itself but the employee did not give me that information. Moreover there exists a global mail service in USPS which guarantees delivery in exactly 1-3 business days (with guaranteed service).
http://www.usps.com/international/globalexpressguaranteed.htm
http://www.usps.com/international/expressinternational_terms.htm

Again, the employee gave me no such information.

In my opinion, this is an example of gross incompetence and rudeness on part of the employee. It isn't a serious enough thing to be reported to the Inspector General, but it has surely been a very humiliating experience for me. Moreover I have lost nearly 30 dollars in exchange for that humiliation.

I arrived at my apartment complex mail box area, to find the USPS delivery man still slinging mail into our boxes, at 5:45 PM. I kindly approached the gentleman, and asked if I could get my mail from box# blah. He didn't remove his earplugs to hear me speak; he simply turned around and said, "I can't hand out mail." Mind you, I didn't ask him to hand me anything.

A kind mail delivery person might have locked the main door, and let a woman who has been at work all day, gotten out of her car in the rain to check her mail before heading home, and found that the mail had not yet been completed, unlock her box and check her mail. (I could see the small package I had been expecting all week sitting in my box). But because he "is busy, and behind already." "Alright, I'll wait, " I say. Then he, with a down-speaking tone, said "you'll be waiting a long time." I asked if I could please unlock my box and retrieve the mail that had already been placed in my box, and he said no. I told him I had never been treated so rudely by a USPS person (and that's a feat in itself, as they are routinely rude in every post office of which I've ever been a patron). I told him a formal complaint would be filed, and he cockily spouted off his name and route number, and said "I don't care if you do."

I sat in my car waiting for the guy to finish his already late delivery. Several others arrived to pick up their mail, and were turned away. Meanwhile I was calling the USPS service center for Raleigh 27612, trying to reach a supervisor or answering machine, but it just rang and rang.

What must have been 20 minutes and 5 gallons of gas later, a woman gets out of her vehicle. She approaches the mail man in much the same manner I had 30 minutes prior, and asks to get her mail.

He pushed the main door to the boxes closed and allowed the lady to unlock her box and retrieve her mail.

Fuming, I get out of my car and in front of both individuals I ask "Can I try this again and get my mail since you just allowed another person to get theirs?" He replied, "Did you come up here to argue with me or to get your mail?" To which I replied "I intended to get my mail 30 minutes ago, but when I asked kindly, you were rude to me."

Not liking my telling him exactly how everything had played out, he opened the door again, and said "you won't get your mail now at all." I restated that he had just let someone retrieve their mail in front of my very eyes, and that I didn't understand why he was being such a dick to me. In those words.

He became even ruder stating that he had called his supervisor and that he would be arriving any minute. I said that I would gladly speak to his supervisor.

Suddenly he appeared, took me aside and listened to my experience. As others approached their mailboxes, the supervisor kindly explained that the mailman was still delivering but would be finished in about 30 minutes, and they appropriately said, OK I'll come back. The supervisor then walked back around the corner, retrieved my mail, brought it to me, and apologized for the encounter. I told him that had the worker not been so rude, I would have walked away as others had. But at 5:45PM on a 10 hour work day, in the rain, the mail man had met his match in me. YOU DELIVERY MAIL TO THE PUBLIC BUT MAKE MORE MONEY THAN MOST OF IT. DON'T BE A JERK.

I have contacted the USPS on three separate occasions regarding this large shipment of boxes (12 total) I was told that the situation would be resolved and my shipment would be delivered TO ME as I had initially requested. This problem HAS NOT been resolved. Still, the carrier did not deliver my boxes to me.
I contacted the USPS today, and completely explained my situation to the postal worker, she replied The previous shipment of 5 (packages) that were left in the apartment office (as the office is located on the ground level). I need and deserve to have my packages delivered TO ME regardless of my 2nd floor address level.
I am disabled with a muscular movement disorder, and have spent over $500.00 to have my packages shipped and delivered to me with both a signature confirmation receipt and insured receipt. However, to date, I have not received one package at my door. The carrier is leaving notices in the mailbox instead. He/she has not even made an effort to deliver the boxes to me at my door. The carrier has even left 5 of the boxes at the apartment complex office. This situation forced me to go to the office and retrieve them with my daughter and carry them up to the second floor apartment, thus aggravating my illness.I am at home throughout the complete day. I am up and available, and never have I even received a knock at my door. I hear and see everyone who comes up the stairs. Also, the dog is extremely aware and vigilant, and would bark if anyone were anywear near the vicinity of the stairway or door. No attempt has been made to physically deliver not even one of the 12 packages, which I have paid over $500 for. I have paid for a service, which the USPS has not rendered, and I have not received. Needless to say, I have not received seven of my packages due to the fact that a USPS employee and the USPS is not motivated to offer service to their customers.

The worst delivery service I've ever used in my whole life!!!

Stupid seller used USPS to send me the goods (international shipping), and absolutely no progress have been updated on their website for the past 4 days!

I don't even know if my item has left USA.

And whenever I tried to call them (mind you, I am making expensive‘International phone calls’ here), the stupid auto-voice-recognition answers it, and I never get to speak to any of real people.

I've tried to email them and of course, they are saying 'email is temporality unavailable'. What am I suppose to do with this horrible service?

Definite the worst!!

Only 1 very slow clerk "DONNA" working the counter out of 5 available, only saw 3 other employees slowly walking around once in awhile.

The line was to the door (about 25 people) this is UNACCEPTABLE! especially for a large major city. I waited about 1/2 hour just to send a small package.

I POLITELY asked the clerk if it was like this every day about this time, she said it was.

I said that your manager really should have more staff at the counters to service these waiting customers, at least til the line goes down.. she actually told me "do not complain" I said excuse me? I cant complain? i then informed this woman I would make a formal complaint and notify her supervisors (who should better know the busy times of his branch!

If you would like any more information
my name is Marc gwilliam
call me at 503 260 2832