I ordered Ugg Boots on December 10, 2010. I was told that the total cost would be $93.00. The company took $97.27 out of my account although the confirmation email from visamasterpay.com said $93.00. I haven't received the merchandise yet. I was given numbers to call by visamasterpay.com but aren't in working order. I have emailed also but hasn't been successful thus far.