Utsav Sarees

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Category: Lifestyle

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United States

utsavsarees.com

Utsav Sarees Reviews

SRK-1 February 26, 2011
I deserve this
I deserve this. I ignored all of the negative comments on the net, warnings from friends and went and paid a ransom to these people.

What a business ? You show a beautiful product and tempt me with 'want this ? want to buy this ?', and I say 'Yes, I want it, here is the money', and you take my money and then say 'Sorry, I dont have the product, but I have your money now, buy something else or forget your money'.

I agree mistakes happen. Shops often forget to update their websites, and sometimes wrongly accept money for what is already sold or out-of-stock, but they always immediately return your money. Never have I encountered this situation - we cant ship you what we took your order and money for, and we aint returning your money. And this isint a 10 Rs or 20 Rs tamarind sale, we are talking 8000 Rs.

Another word for such transactions - day-light robbery !

My first time internet purchase from India. Sadly so bitter. I have purchased online from so many places in US and elsewhere for the past 10 years, but never encountered this. Sadly some people do have a certain brazen shamelessness when it comes to 'business' it looks like, I dont know if for them all is fair in love and war, but in business certainly it is.
Merin November 22, 2010
Bad customer service
Very Bad customer service. This is my second run in with this establishment. Despite my better judgement I placed an order with Utsav sarees. Everyone deservs a second chance. Not this complany I paid alot of money for a printed saree with "matching blouse" The printed saree turned up howerver the blouse was a plain black boring bit of work with no detail what so ever. Not as advertised. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I will have to pay $12 to get it stiched and $15 to get it shipped. If they got it right in the frist place I would not have to pay anything extra. I have emailed back saying that the extra cost to have somthing that I should of got in the first place is not acceptable. I will let you know what happens next. Of course that will be some time as it takes a while to respond to emails.
Take Complaints seriously November 17, 2010
Bad service
Despite my better judgement I placed an order with Utsav sarees. Everyone deserves a second chance. Not this company I paid a lot of money for a printed saree with “matching blouse” the printed saree turned up however the blouse was a plane black boring bit of work with no detail what so ever. It was not even in the same fabric as the saree. I expressed my complaint and they said that if I want one that matches I have to pay $12 to get it stitched and $15 to get it shipped. If they got it right first time around I would not have to pay anything extra. I have emailed back saying that the extra cost to have something that I should of got in the first place is not acceptable I will let you know how I get on. Of course you may have to wait a while as it takes many days to answer an email
chan6114 June 23, 2010
poor service
Has anyone noticed that the majority of complaints of poor customer service and long delays in shipping of purchases are from Americans? It may be possible that they do not like Americans and are trying to run us off as customers. I also noticed even small countries and remote area's seem to receive their product quickly and have no complaints
PRN June 16, 2010
1 month period--do you read anything?
Hi All,
Did you ever wonder why they need 1 month time to ship any item? Its hard to believe that its takes more than a month time to make a saree or stitch a dress! I think there is something else. They charge your credit card as soon as you place an order and they wouldn't ship anything until a month (or even 2 months) time. Utsav sarees, perhaps do not want unhappy customers to contact their credit card companies to request stop payments or report fraudulent transactions! Such a cheap trick! One month to make a saree!!! They think that they can get away selling their cheap quality stuff but they do not realize what they loose each time they do this trick!
PRN June 15, 2010
Fraud/Poor Customer Service
Dear All,
I advise all of you to be aware of fraudulent and poor customer service. First of all, I ordered a raw silk Kurta-pyjama and it was supposed to be shipped in 10 days but it took 1 month. Fine, i was not in a rush and so i don't care. However, I expected to receive what i ordered. To my dismay, i received a dress that did not look like a new dress. The most important thing was that the dress label was cutoff (perhaps to conceal the type of material used) with a scissor (see the attache picture). The buttons are done in a very shoddy way. I emailed them the pictures and they did not bother to explain or apologize. They did not even respond to my email. I have a strong feeling that these guys (like many businesses from india) do not care about the customer service. As many people wrote here in the complain board, all they do is take our money1 month in advance and the try to sell what they have rather that what we want. A bunch of thieves and I cannot believe that there are able to get away with their fraudulent business activities. I am looking at the possibility of complaining about them to the govt agencies.
So people be aware of this website and think twice before you buy something from them.
vvibs March 9, 2010
Poor Service and Cheaters
Oreder the product on Feb 1st for my moms birthday on March 15th. Clearly told them that i want it by march 15th and followed up up to 5 times. On March 7th I receive an email saying the product is damaged and that I could select an alternate product but I wanted my money back. I have not got my product or refund till date!!!
Apatel January 14, 2010
Horrible customer service
This has to be one of the worst companies to ever place an order with. They delay orders, do not issue refunds and their staff uses SEO to push other complaints against them down. You should never order from them. The quality of the products is absolutely horrible. If you try to ask for your money back, they will refuse.
dr honey November 30, 2009
reckless
hi
i bought a dress for my birthday, but the dress did nt fit me because of ill fitting measurements. whenever i mail them or chat online, they ask me check the size once again. no one is available to take the complaint,
fed up of trying. i wasted including shipping fee. i cant even wear the dress and I NEVER SHOP FROM UTSAV SITE AGAIN. last time i ordered cotton saree but the material they advertised is different from the material they delivered. altogether i wasted 200 dollar by shopping at their site.DONT BUY FROM UTSAV!!! I ALSO TOLD MY RELATIVES AND FRIENDS that i buy from utsav but after these 2 incidents i told them not to.
dr cutee November 13, 2009
wasted my 125 dollar
hi

dont buy from utsav. i wasted so many dollars due to their negligence. they spoiled my birthday dress with ill fitting measurements. i also paid the shipping fee which is a total waste. i wasted 125 dollar because of the stupid site. the delivery also takes 2 months and still such a bad performance. the customer service does not reply to the mails.stupid site finally. it sucks!!!

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