I switched from Comcast to AT&T to save money, better equipment, and a better connection because "the wire to your home is not shared with others".
Well, it did't pan out because of the extremely poor customer service. While Comcast has greatly improved theirs, when compared to Comcast, it's night and day.
The first week I had to call 4 times to have a technician come out to fix different thing Besides the ungodly amount of time on hold, and then talking to someone in broken English, the information given was not correct. One day we were not able to connect to anything. No phone, internet or TV. Get this...the broken English guy ended up telling me that it was a state wide failure and they were working on it. I asked him several times if he was sure it was a statewide issue and that nobody had service. Over and over he told me that was true. For a day and a half I had to use my cellphone. My dog had run away that day and the phone # on the tag was my home which of course didn't work. As a result, between time on hold and all the calls I had to make I went over my minutes to the tune of $60. I called to tell them get a credit I was told by the "supervisor" that they don't do that. I got the address and was told I had to write and send via snail mail to the corporate office. How archaic! What are they thinking?
I'm seriously considering going back to Comcast. I think I made a big mistake.

They are ripping people off. They say "self install" regarding internet. But when I got the product, I found that it wouldnt work. I called the tech out and he told me that I need to have a direct phone line coming from outside to the router, without having any splices in it. No one told me that. The type of router I was given cannot use filters either. I was given The right modem, but there is no real practical way a guy can run their own electric. the average person thinks this is like any other At&t internet. But this? this is clearly a rip off. What if I lived in an apartment on the 3rd floor!? So because the tech came in, I get a 55 dollar bill and another 55 for running the line and jack! there was no real way that I could have done that myself, as I am handicapped.

We have been trying to get UVERSE installed since 1/6/10. On 1/6 the inside installer was to show between 9-11AM and did not show until 5:35PM and was unsuccessful in getting it to work. He called in a ticket and said that UVERSE would be out on 1/7/10 to fix the connection. Never Happen, No Call, Nothing! I called NO SERVICE at 5:11PM and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my DSL with ATT back and after being on hold so long, my cordless phone went DEAD and they did NOT call me back when they had my cell phone!! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to DSL and then I finally had internet back on 1/8/10. Jan 27, Cory, an outside technician from UVERSE comes and says he has the UVERSE lines tested and working and switched off the DSL to UVERSE thus no internet connection. Corey stated that UVERSE internal technician would be out that same day to set the UVERSE up. UVERSE never called us. We called UVERSE at 7:11PM and spoke to Dan in Arizona who promised that the installer would be at out home on 1/27/10 between 9-11AM. NO SHOW again, NO CALL from UVERSE again! We called UVERSE customer service (HA) at 11:10AM and spoke to Brian and said there was a facility issue (that was the issue on 1/7/10) and that he would get a supervisor to call us back ASAP. NO CALL BACK again! Jan 28/10 we spoke to Crystal at 3:45PM and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. NO CALL AGAIN! We need our old DSL ATT back since no UVERSE. No one is helping or understands the issue.

I signed up online and was to get $250 back in rebates and as of today I only have received $150 of it. I have called several times and they keep telling me that I have to wait a month for it to show up. I signed up for uverse and it was to be installed on the 18th of August, it was finally installed correctlly August 29th after all of my other services was disconnected by the uverse tech. I went without any service at ll for 4 days and then I pretty must conncected everything myself and told them not to send another tech out, becaue I was tired of taking days off and noboy showing up or them coming out and still not knowing what to do to get it up and runnig. After that it took another 10 days to get my home phone back up and working, because I just told them to connect my old serviceback up and they did that. When I called and complained about it, I was told that I should wait until the new year to get the home phone because it would be better then that it was at that time. I have beenvey upset with the install and someof the customer service. I would call in and try and get my service up and running and I wd just ask to speek to a supervisor so I can get going and they would help me for a few and then if they had to call me back or wait because we had to wait for a tech to come bak out they would never call me back and then when I called them I would be placed on hold for sometimes as long as 20 to 30 minutes. SO I guess I will be calling back in the morning to see how many more months I have to wait to get my other $100.