Valentine & Kebartas

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Category: Services

Contact Information
15 UNION STREET, Lawrence, Massachusetts, United States

Phone number: 800-731-7766
vnkinc.com

Valentine & Kebartas Reviews

blueyegal53 August 22, 2009

Harassing Phone Calls

I have been out of work for 10-1/2 months, and prior to that, I paid all my bills on time. One of my creditors is Dell Financial (all my other creditors have been very sympathetic). They recently assigned my account to Valentine & Kebartas back in July. They call me 10 times a day, and I find it best to just answer their first phone call and let them know that nothing has changed since the last time we spoke. They then proceed to call me back several more times during the day, which I was under the impression they could only contact you once a day between the hours of 8 a.m to 8 p.m. When I call them, on this, they act stupid, and tell me they have no record of me speaking to anyone from their office. I finally started documenting all phone calls from this agency. I have spoken to a Lisa, Ms. Scott, and various others folks there. Last week Jerome called me and demanded the computer I bought. I had purchased it for my son, and no longer have it in my possession. He called me a liar and told me that I had bought it and turned around and sold it to make more money. I hung up on him. Then Friday, 8/20 I discovered they had pulled $80 dollars from my account without my authorization or permission. I contacted my bank, they reversed the charges, and they are disputing them. I contacted Dell and when I put in my account information, which their automated service demands then my call was forwarded over to Valentine & Kebartas. Therefore, I absolutely got nowhere. Friday I told them I would contact an attorney because what they are doing is illegal. Is there someone out there that can help me please? I am not a deadbeat trying to get out of paying my bills I am unemployed and have lost everything including my condo. Valentine and Kebartas is not a law firm either. They want you to think they are from their name, but I have done research on this agency.

Jacky March 6, 2009

Awful experience

I received a call from Valentine & Kebartas on the 24th of February stating that I have a past due account with Dell and that I needed to pay $991 today, and that they would set me up for payment arrangements for the rest of it. So, I asked what the amount was, and she said $4, 464.00. I of course was surprised, because I only have one account with Dell and that one has been paid off for who knows how long. I proceeded to tell her that I don't owe them that amount, I was not in the mood to deal with this and I asked If I could call her back and she said NO, they had to have an arrangement today unless my account was going to go to Litigation, and they would take my house, and garnish my wages, and on top of that she said that I should get a loan so that I could pay this balance in full. I told her I will make one payment of half of the $991, so I gave her my bank information and I received a letter stating that a payment arrangement had been set up.

So, I received a call on Wednesday, stating that my payment had came back - which is not true (because I called my bank and nothing had come through), so I proceeded to tell this oh most intelligent representative that that should not have happened because the money was there (I made sure that it was). I told her that I don't feel that I should have to pay for things that I did not purchase, and she said, so are you refusing to pay; I said no, I am requesting a validity of the debt and she said, I don't understand (like what is there not too understand) and she said you need to call back before 2:00pm today unless I will forward this as a refusal to pay.

So, I came home typed up a letter, requesting validity of the debt, and explaining to them that I only have one account with Dell, so I call her back after I send the fax, and she is still saying, i don't know what you want me to do, and then she puts me on hold, goes to talk to her supervisor, and says that I need to Western Union money to them, and that they will call me back in two days to go over the purchases, and at that time there will be no payment arrangements made I either need to pay the full amount or they will take my house.

What kind of collection tactics are these - I have never ever heard of anything like this.