If you can avoid using this company, do it and save yourself the headache! I ordered Valentine's Day flowers a week before they were supposed to be delivered. My fiancee works until 5:00 PM and there's a receptionist until 6:00 PM. I tried to get a delivery status but the phone number doesn't ever answer (probably due to all the customer service reps giving priority to "new orders") or just hangs up. They never delivered the flowers and the next day my fiancee called them to find out the status and of course no one answers the phone, but she chooses the option to "place a new order" and she gets to speak with a customer service rep. The claimed that the delivery driver made "several attempts" to deliver the flowers throughout the day and was unsuccessful. They wanted to give a 50% refund and that got met with a "go F*CK yourself"! This company SUCKS and probably the only time you can expect to get a delivery on time is at a funeral and hopefully it's not yours (after having to wait to receive flowers from TELEFLORA).