I purchased a top for my daughter in law for christmas on the 10th of November. I showed it to her when we caught up in December as I was not sure it would fit. It was to big.
I went with my friend to change the size. I could not find the receipt. When I spoke to the manager of the store I said I could not find the receipt but just wanted to change the size. She said nothing could be changed without a receipt and mentioned that I could have stolen it. I told her that i purchased 4 or 5 items on that day and had two bags and was not sure I was even given a receipt. I also said I am wearing a scarff that I purchased at valley girl also. She would not change her mind and said even my visa receipt would not be acceptable as she needed the item number of the top. I was going through all my presents and found the receipt and took the top with all the labels still attached and my receipt and she said they have a ten day poloicy. I explained that the top was bought early as I wanted to get all my christmas shopping completed early. The person in the store on the day checked with the manager who was the same person I had spoken with 3 weeks earlier and she would not change her decision. I was very dispointed for my daughter in law and had to buy her another gift. Now I am stuck with a top that does not fit and am $40 out of pocket. Can you advise me what to do?