Valspar
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Category: Services
Contact Information United States
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Valspar Reviews
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Jazu
March 31, 2011
Not Just Red Walls but Red Face Also
My husband and I bought a fixer upper. We needed to paint the whole house. Lowe's is close so we decided to do all our shopping there.
We bought Valspar paint in many colors. We painted the kitchen first. We bought the primer that was recommended and they mixed our red. I painted and it didn't dry. I called the Valspar rep and like everyone else I got the run around. I was told it was b/c the paint was red and it's hard to use. Trusting them (dummy me) I painted the rest of the house in numerous colors. Not one dried right.
Lowe's did give me some money for the paint ($38.00 a gallon was what I paid for it) but I am left w/a mess. I am disabled and I needed help the first time. How am I suppose to pay someone to come back and repaint.
I am so upset w/Valspar. Oh, I was suppose to have a rep come to my home and check out the paint. On four different occasions I waited all day for them to come. No one came or called.
I guess I should have looked on this site before painting.
I, too, feel like standing at Lowe's painting counter and telling everyone how I got screwed. I wonder how much money Valspar would lose. Not as much as I have.
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Pegleggy
January 31, 2011
Very slow claim processing and never call back as promised
I made a claim on 6/10/10 for scratches to my table. A technician called on 19/10 but was unable to resolve it and said he would report this back and somebody would contact me. By 2/11 I had heard nothing, so contacted Valspar, who said they would contact me within 5 working days.
On 15/11, I rang them again as I had heard nothing! They promised to call me back "today or tomorrow". I phoned on 18/11 & the upshot was that a technician would collect the table for repair and would be in contact to arrange a date.
I have made 5 calls, the latest today after a msg was left yesterday afternoon promising me that the technician would call that afternoon- surprise, surprise he didn't.
After being told today that someone would call me within 48 hrs, I have all but lost the will to live! I am sick of wasting time & money on the phone and don't think I have ever encountered customer service as poor as that I have been given by Valspar!!
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Scott
July 20, 2009
Rip off and misleading
They sold me an expensive warranty guaranteed to protect me and my furniture and to honor repairs for up to five years. WHen I called to report the repair, they sent me a 4 or 5 page application to fill out and got back to me 2 weeks later!! Then they said that too much time had passed since it was reported so they would not fix the piece. There are several online complaints that are just like mine. They were also nasty on the phone and I contacted Bob's furniture and insisted they send someone. However, I paid for Guardman service and did not have any assistance. It was totally a ripoff and misleading!!
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