This is a for-profit organization that relies on donations from the community in which it is located. However, Valu Village has restrictive return policies. I was in the Fairbanks store on Feb 12, 2011. The store was packed and the dressing rooms unavailable. My experience with Valu Village in the past has been the dressing rooms are filthy. I would not let my college bound daughter try on jeans there in mid December. I purchased several items to try on at home - shorts, tees etc for my upcoming vacation. Not much tropical wear in retail stores this time of year, thus my visit to Valu Village. I returned to the store on Feb 16. After peering into a dressing room, I found it clean and tried on more clothes. After making my selections, the check out clerk tells me I need to find $7.70 more stuff. I ask to speak to the manager. Ken, who refused to give me his last name, approached me. He made no effort to explain their restrictive policy nor offer any solutions when I told him I wanted my money back. He wanted to argue and call me a liar when I said the dressing rooms were filthy in the past. I got my money back, but after he shut me off by saying "You made your point lady". He shoved the money at me, said have a nice day and stomped away. Ken was rude, abrasive and a bully. I suppose Valu Village cannot not afford skilled employees.